Medical Assistant / Medical Front Office

About NextCare

NextCare strives to be the leader in high-access healthcare, offering urgent care, occupational health, virtual health, and primary care services to patients across eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia, and Wyoming) with over 165 urgent care clinic locations. Our core values—caring, growth, integrity, results, and teamwork—guide our relationships with patients, customers, investors, partners, and each other. High-performance standards drive clinical and business decisions, ensuring exceptional quality and service in high-access healthcare.

Responsibilities

• Assists provider with exams (including patient vitals), procedures, and other processes related to direct patient care under direct supervision of the Provider and within the scope of practice of a Medical Assistant.
• Administers all forms of medications per policy and Provider direction, adhering to safety protocols.
• Performs blood draws, urine collection (including employer drug screens), splinting, casting, and various physicals (e.g., sports physicals).
• Conducts urgent care-specific duties such as ear lavage, wound care, and oxygen administration.
• Notifies the provider on duty promptly of unusual patient occurrences, including medication events, via incident reports.
• Reports patient or employee safety concerns to the Clinic Manager immediately.
• Follows laboratory and clinical accreditation policies and maintains proficiency in EMR/EHR.
• Performs other duties as assigned or described by Company policy.

Additional Laboratory Responsibilities (if applicable)

• Performs moderate-complexity clinical testing (e.g., Chemistry, Hematology, Urinalysis) in accordance with the laboratory’s COLA-approved SOP manual.
• Executes and documents daily instrument calibrations, quality control (QC) tracking, and corrective actions for out-of-range values.
• Maintains orderly, verifiable, and audit-ready logs for pre-analytical, analytical, and post-analytical activities to ensure COLA inspection readiness.
• Participates in mandatory competency assessments (semiannually in the first year, annually thereafter) covering all six CLIA-mandated elements.
• Conducts proficiency testing (PT) using blind samples, adhering to anti-commingling regulations.
• Accession, process, centrifuge, and evaluate sample integrity, reporting data accurately into the Laboratory Information System (LIS).
• Recognizes and promptly notifies critical, life-threatening results to the attending healthcare provider.

Front Office Reception Support (if applicable)

• Keeps patients and families informed of wait times and monitors patient flow.
• Processes patients for discharge, including preparing charges, collecting payment, obtaining signatures, and issuing receipts.

Impact

The Medical Assistant supports the organization by delivering customer service and treating patients with respect and dignity. They ensure smooth clinic operations and optimal patient flow while providing back-office medical care tailored to patient needs.

Requirements

Arizona

• Minimum of high school diploma or equivalent.
• Completed an APPROVED (accredited) Medical Assistant training program.
• OR completed an UNAPPROVED (non-accredited) Medical Assistant training program AND a National Certification through one of the following:
  • American Association of Medical Assistants (AAMA) – Certified Medical Assistant (CMA).
  • American Medical Technologists (AMT) – Registered Medical Assistant (RMA).
  • National Healthcareer Association (NHA) – Certified Clinical Medical Assistant (CCMA).

All Other States

• Minimum of high school diploma or equivalent.
• Completed an APPROVED (accredited) Medical Assistant training program.
• OR completed an UNAPPROVED (non-accredited) Medical Assistant training program AND a National Certification through one of the following:
  • American Association of Medical Assistants (AAMA) – Certified Medical Assistant (CMA).
  • American Medical Technologists (AMT) – Registered Medical Assistant (RMA).
  • National Healthcareer Association (NHA) – Certified Clinical Medical Assistant (CCMA).
• OR completed an UNAPPROVED Medical Assistant training program AND one (1) year of employment as a Medical Assistant post-completion.
• OR verifiable work experience directly supervised by a Provider or Physician Group for a minimum of 2,000 hours or 1 year.

Note: Other MA education or experience may be considered upon review and approval from the Compliance and Regulatory department.

Benefits

NextCare offers the following benefits to full-time employees:

• Medical, health savings account (HSA), dental, and vision coverage.
• Basic life insurance and voluntary employee/spouse/child life insurance.
• Long-term and short-term disability coverage.
• Employee Assistance Program (EAP).
• Critical illness and accident insurance.
• Legal and identity theft protection.
• Paid time off (PTO).
• 401(k) Plan benefits for all employees, regardless of status.
• Shift differential benefits for select positions.

Benefits are offered per policy and plan rules.