Medical Assistant / Medical Front Office

About NextCare

NextCare strives to be the leader in high-access healthcare, offering urgent care, occupational health, virtual health, and primary care services to patients. With services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia, and Wyoming) and over 165 urgent care clinic locations, we provide exceptional, affordable care across the country.

Our core values—caring, growth, integrity, results, and teamwork—form the foundation of our relationships with patients, customers, investors, partners, and each other. Extraordinarily high-performance standards guide our clinical and business decisions, evident in our behavior, attitude, and daily work. Adherence to these values enables us to uphold the highest standards of quality and service in high-access healthcare.

About the Role

NextCare Urgent Care is seeking an energetic and enthusiastic Medical Assistant to thrive in a fast-paced, team-oriented environment. We prioritize customer-friendly and passionate employees as we grow an organization where patients and staff come first.

Responsibilities

• Assist providers with exams, including taking patient vitals, procedures, and other direct patient care tasks under provider supervision and within the scope of practice.
• Administer medications per policy and provider direction, adhering to all safety protocols.
• Perform blood draws, urine collection (including employer drug screens), splinting, casting, and various physicals such as sports physicals.
• Conduct urgent care-specific duties, including ear lavage, wound care, and oxygen administration.
• Promptly report unusual patient occurrences, medication events, or safety concerns to the provider or Clinic Manager.
• Follow laboratory and clinical accreditation policies, including proficiency in EMR/EHR systems.
• Perform moderate-complexity clinical testing (e.g., Chemistry, Hematology, Urinalysis) in accordance with COLA-approved SOP manuals.
• Execute and document daily instrument calibrations, quality control (QC) tracking, and corrective actions for out-of-range values.
• Maintain orderly, verifiable, and audit-ready logs for pre-analytical, analytical, and post-analytical activities to ensure COLA inspection readiness.
• Participate in mandatory competency assessments (semiannually in the first year, annually thereafter) covering all six CLIA-mandated elements.
• Conduct and document blind proficiency testing (PT) samples per anti-commingling regulations.
• Accession, process, centrifuge, and evaluate sample integrity, reporting data accurately into the Laboratory Information System (LIS).
• Recognize and promptly notify providers of critical, life-threatening results.
• Support front office reception as needed, including monitoring patient flow, processing discharges, preparing charges, collecting payments, and issuing receipts.

Requirements

Arizona

• Minimum of a high school diploma or equivalent.
• Completed an APPROVED (accredited) Medical Assistant training program.
• OR completed an UNAPPROVED (non-accredited) Medical Assistant training program AND a National Certification through one of the following:
  • American Association of Medical Assistants (AAMA) – Certified Medical Assistant (CMA).
  • American Medical Technologists (AMT) – Registered Medical Assistant (RMA).
  • National Healthcareer Association (NHA) – Certified Clinical Medical Assistant (CCMA).

All Other States

• Minimum of a high school diploma or equivalent.
• Completed an APPROVED (accredited) Medical Assistant training program.
• OR completed an UNAPPROVED (non-accredited) Medical Assistant training program AND a National Certification through one of the following:
  • American Association of Medical Assistants (AAMA) – Certified Medical Assistant (CMA).
  • American Medical Technologists (AMT) – Registered Medical Assistant (RMA).
  • National Healthcareer Association (NHA) – Certified Clinical Medical Assistant (CCMA).
• OR completed an UNAPPROVED Medical Assistant training program AND one year of employment as a Medical Assistant post-program completion.
• OR verifiable work experience directly supervised by a Provider or Physician Group for a minimum of 2,000 hours or one year.

Other MA education or experience may be considered upon review and approval from the Compliance and Regulatory department.

Benefits

• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Basic life insurance and voluntary employee/spouse/child life insurance.
• Long-term and short-term disability.
• Employee Assistance Program (EAP).
• Critical illness and accident insurance.
• Legal and identity theft protection.
• Paid Time Off (PTO).
• 401(k) Plan for all employees.
• Shift differential benefits for select positions.

Benefits are offered per policy and plan rules.