Medical Assistant / Medical Front Office

About the role

NextCare Urgent Care is looking for an energetic and enthusiastic Medical Assistant that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.

Responsibilities

• Assists provider with exams (including patient vitals), procedures and other processes related to direct patient care under direct supervision of the Provider and within the scope of practice of a Medical Assistant.
• Administers all forms of medications per policy and Provider direction and adheres to all safety protocols and procedures for medication administration.
• Performs blood draws as per direction of the Provider.
• May be responsible for urine collection for various testing to include employer drug screens.
• May perform splinting and casting.
• Conducts various type physicals such as sports physicals.
• Performs other related duties specific to urgent care such as ear lavage, wound care and oxygen administration.
• Notifies the provider on duty promptly of all unusual patient occurrences including medication events on an incident report.
• Promptly notifies the Clinic Manager of patient or employee safety concerns.
• Follows guidelines and requirements of laboratory and clinical accreditation policies.
• Must be proficient in EMR/EHR.
• Performs other related duties as assigned or described by Company policy.

Laboratory responsibilities

• Analytical Testing: Perform moderate-complexity clinical testing across authorized disciplines (e.g., Chemistry, Hematology, Urinalysis) in strict accordance with the laboratory's COLA-approved SOP manual.
• Quality Control & Calibration: Execute and document daily instrument calibrations, quality control (QC) tracking, and corrective actions for out-of-range values prior to reporting patient results.
• COLA Inspection Readiness: Maintain orderly, verifiable, and audit-ready logs for all pre-analytical, analytical, and post-analytical activities to ensure seamless biennial COLA on-site surveys.
• Competency & Training: Participate in mandatory, documented competency assessments (semiannually in the first year of employment, and annually thereafter) covering all six CLIA-mandated elements.
• Proficiency Testing (PT): Successfully test and document blind proficiency testing samples exactly like patient specimens, adhering to strict anti-commingling regulations.
• Specimen & EMR Processing: Accession, process, centrifuge, and evaluate sample integrity, reporting data accurately into the Laboratory Information System (LIS).
• Critical Value Notification: Promptly recognize critical, life-threatening results and follow immediate notification protocols to the attending healthcare provider.

Front office duties

• Keeping patients and families informed of wait times.
• Monitor the flow of patients.
• Process patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts.

Impact

The Medical Assistant supports the organization with customer service and treating all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow at the optimum, as well as provide patient care services in the back office medical setting, which will meet the specific needs of the patient.

Requirements

Arizona

• Minimum of high school diploma or equivalent.
• Completed an APPROVED (accredited) Medical Assistant training program.
• OR Completed an UNAPPROVED (non-accredited) Medical Assistant training program AND a National Certification through one of the following:
  • American Association of Medical Assistants (AAMA) – Certified Medical Assistant (CMA)
  • American Medical Technologists (AMT) – Registered Medical Assistant (RMA)
  • National Healthcareer Association (NHA) – Certified Clinical Medical Assistant (CCMA)

All other states

• Minimum of high school diploma or equivalent.
• Completed an APPROVED (accredited) Medical Assistant training program.
• OR Completed an UNAPPROVED (non-accredited) Medical Assistant training program AND a National Certification through one of the following:
  • American Association of Medical Assistants (AAMA) – Certified Medical Assistant (CMA)
  • American Medical Technologists (AMT) – Registered Medical Assistant (RMA)
  • National Healthcareer Association (NHA) – Certified Clinical Medical Assistant (CCMA)
• OR Completed an UNAPPROVED medical assistant training program AND was employed as a medical assistant for one (1) year or more after program completion.
• OR Must have VERIFIABLE work experience directly supervised by Provider or Physician Group for a minimum of 2000 hours or 1 year.

** Other MA education or experience may be considered upon review and approval from Compliance and Regulatory department **

Benefits

• Medical, health savings account, dental, vision
• Basic life, voluntary employee/spouse/child life
• Long term disability, short term disability
• Employee assistance program
• Critical illness, accident, legal, identity theft
• Paid time off
• 401(k) Plan benefits (offered to employees of all statuses)
• Shift differential benefits (offered to employees in select positions)

Benefits are offered per policy and plan rules.