Medical Assistant / Medical Front Office

About the role

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services across eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations. The organization is seeking an energetic, enthusiastic Medical Assistant who thrives in a fast‑paced, team‑oriented environment and is committed to customer‑friendly, patient‑first care.

Responsibilities

• Assists provider with exams (including patient vitals), procedures and other processes related to direct patient care under direct supervision of the Provider and within the scope of practice of a Medical Assistant.
• Administers all forms of medications per policy and Provider direction and adheres to all safety protocols and procedures for medication administration.
• Performs blood draws as directed by the Provider.
• May be responsible for urine collection for various testing to include employer drug screens.
• May perform splinting and casting.
• Conducts various types of physicals such as sports physicals.
• Performs other related duties specific to urgent care such as ear lavage, wound care and oxygen administration.
• Notifies the provider on duty promptly of all unusual patient occurrences including medication events on an incident report.
• Promptly notifies the Clinic Manager of patient or employee safety concerns.
• Follows guidelines and requirements of laboratory and clinical accreditation policies.
• Must be proficient in EMR/EHR.
• Performs other related duties as assigned or described by Company policy.

• Additional Laboratory Responsibilities May Include:
• Analytical Testing: Perform moderate‑complexity clinical testing across authorized disciplines (e.g., Chemistry, Hematology, Urinalysis) in strict accordance with the laboratory's COLA‑approved SOP manual.
• Quality Control & Calibration: Execute and document daily instrument calibrations, quality control (QC) tracking, and corrective actions for out‑of‑range values prior to reporting patient results.
• COLA Inspection Readiness: Maintain orderly, verifiable, and audit‑ready logs for all pre‑analytical, analytical, and post‑analytical activities to ensure seamless biennial COLA on‑site surveys.
• Competency & Training: Participate in mandatory, documented competency assessments (semiannually in the first year of employment, and annually thereafter) covering all six CLIA‑mandated elements.
• Proficiency Testing (PT): Successfully test and document blind proficiency testing samples exactly like patient specimens, adhering to strict anti‑commingling regulations.
• Specimen & EMR Processing: Accession, process, centrifuge, and evaluate sample integrity, reporting data accurately into the Laboratory Information System (LIS).
• Critical Value Notification: Promptly recognize critical, life‑threatening results and follow immediate notification protocols to the attending Texas healthcare provider.

• Front Office Reception Support (as assigned):
• Keeping patients and families informed of wait times.
• Monitoring the flow of patients.
• Processing patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts.

Impact

The Medical Assistant supports the organization with customer service and treating all patients with respect and dignity. They ensure the clinic and front reception area run smoothly and patient flow is optimized, while providing patient care services in the back‑office medical setting that meet the specific needs of each patient.

Requirements

• Arizona:
  • Minimum of high school diploma or equivalent; AND
  • Completed an APPROVED (accredited) Medical Assistant training program. OR
  • Completed an UNAPPROVED (non‑accredited) Medical Assistant training program AND a National Certification through one of the following:
    • American Association of Medical Assistants (AAMA) – Certified Medical Assistant (CMA)
    • American Medical Technologists (AMT) – Registered Medical Assistant (RMA)
    • National Healthcareer Association (NHA) – Certified Clinical Medical Assistant (CCMA)
• All Other States:
  • Minimum of high school diploma or GED (copy of diploma required at time of offer if not verifiable via background check; official transcripts may be requested). AND
  • Completed an APPROVED (accredited) Medical Assistant training program. OR
  • Completed an UNAPPROVED (non‑accredited) Medical Assistant training program AND a National Certification through one of the following:
    • American Association of Medical Assistants (AAMA) – Certified Medical Assistant (CMA)
    • American Medical Technologists (AMT) – Registered Medical Assistant (RMA)
    • National Healthcareer Association (NHA) – Certified Clinical Medical Assistant (CCMA)
  • OR Completed an UNAPPROVED medical assistant training program AND was employed as a medical assistant for one (1) year or more after program completion.
  • OR Must have VERIFIABLE work experience directly supervised by a Provider or Physician Group for a minimum of 2000 hours or 1 year.
• ** Other MA education or experience may be considered upon review and approval from Compliance and Regulatory department **

Benefits

• Medical, health savings account, dental, vision
• Basic life, voluntary employee/spouse/child life
• Long term disability, short term disability
• Employee assistance program
• Critical illness, accident, legal, identity theft
• Paid time off
• 401(k) Plan benefits (offered to employees of all statuses)
• Shift differential benefits (offered to employees in select positions)
• Benefits are offered per policy and plan rules