Medical Assistant / Medical Front Office

About NextCare

NextCare strives to be the leader in high-access healthcare, offering urgent care, occupational health, virtual health, and primary care services to patients across eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia, and Wyoming) with over 165 urgent care clinic locations. Our core values—caring, growth, integrity, results, and teamwork—guide our relationships with patients, customers, investors, partners, and each other. High-performance standards drive clinical and business decisions, ensuring exceptional quality and service in high-access healthcare.

About the Role

NextCare Urgent Care is seeking an energetic and enthusiastic Medical Assistant to thrive in a fast-paced, team-oriented environment. We prioritize both patients and employees, offering a dynamic workplace where your contributions make a meaningful impact.

Responsibilities

• Assist providers with exams, including taking patient vitals, procedures, and other direct patient care tasks under provider supervision and within the Medical Assistant scope of practice.
• Administer medications per policy and provider direction, adhering to all safety protocols.
• Perform blood draws, urine collection (including employer drug screens), splinting, casting, and various physicals (e.g., sports physicals).
• Provide urgent care-specific procedures such as ear lavage, wound care, and oxygen administration.
• Promptly report unusual patient occurrences, including medication events, via incident reports, and notify the Clinic Manager of safety concerns.
• Follow laboratory and clinical accreditation policies, including proficiency in EMR/EHR systems.
• Perform other duties as assigned or outlined by company policy.

Additional Laboratory Responsibilities (if applicable)

• Perform moderate-complexity clinical testing (e.g., Chemistry, Hematology, Urinalysis) in strict accordance with the laboratory’s COLA-approved SOP manual.
• Execute and document daily instrument calibrations, quality control (QC) tracking, and corrective actions for out-of-range values before reporting patient results.
• Maintain orderly, verifiable, and audit-ready logs for pre-analytical, analytical, and post-analytical activities to ensure COLA inspection readiness.
• Participate in mandatory competency assessments (semiannually in the first year, annually thereafter) covering all six CLIA-mandated elements.
• Conduct proficiency testing (PT) using blind samples, adhering to anti-commingling regulations.
• Accession, process, centrifuge, and evaluate sample integrity, reporting data accurately into the Laboratory Information System (LIS).
• Recognize and promptly notify providers of critical, life-threatening results.

Front Office Reception Support (if applicable)

• Keep patients and families informed of wait times and monitor patient flow.
• Process patients for discharge, including preparing charges, collecting payments, obtaining signatures, and issuing receipts.

Impact

The Medical Assistant ensures smooth clinic operations and optimal patient flow while delivering respectful, high-quality care. Your role supports both front-office efficiency and back-office medical services, directly meeting patient needs.

Requirements

Arizona

• Minimum of a high school diploma or equivalent.
• Completion of an approved (accredited) Medical Assistant training program.
• OR completion of an unapproved (non-accredited) Medical Assistant training program and a National Certification from one of the following:
  • American Association of Medical Assistants (AAMA) – Certified Medical Assistant (CMA).
  • American Medical Technologists (AMT) – Registered Medical Assistant (RMA).
  • National Healthcareer Association (NHA) – Certified Clinical Medical Assistant (CCMA).

All Other States

• Minimum of a high school diploma or equivalent.
• Completion of an approved (accredited) Medical Assistant training program.
• OR completion of an unapproved (non-accredited) Medical Assistant training program and a National Certification from one of the following:
  • American Association of Medical Assistants (AAMA) – Certified Medical Assistant (CMA).
  • American Medical Technologists (AMT) – Registered Medical Assistant (RMA).
  • National Healthcareer Association (NHA) – Certified Clinical Medical Assistant (CCMA).
• OR completion of an unapproved Medical Assistant training program and one (1) year of employment as a Medical Assistant post-program.
• OR verifiable work experience directly supervised by a Provider or Physician Group for a minimum of 2,000 hours or one year.

Other MA education or experience may be considered upon review and approval from the Compliance and Regulatory department.

Benefits

• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Basic life insurance and voluntary life insurance for employees, spouses, and children.
• Long-term and short-term disability.
• Employee Assistance Program (EAP).
• Critical illness and accident insurance.
• Legal and identity theft protection.
• Paid Time Off (PTO).
• 401(k) Plan for all employees.
• Shift differential benefits for select positions.

Benefits are offered per policy and plan rules.