Medical Assistant-Medford-Family Medicine

About the role

The Medical Assistant provides high quality, direct patient care in a team-based model to BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant works with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager.

Responsibilities

• Through relationship development and care team coordination, contributes to BIDHC patient, practice, and organizational goals.
• Develops long-term empathetic relationships with patients, families, and colleagues to contribute to patient care.
• Assists patients over the course of their visit: facilitates timely flow and informs patient and provider of any delay; engages with patient on visit reason; updates medication and allergy lists; reviews screening questions (e.g., PHQ-9); acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Communicates clearly with patient and team: provides hand-off to provider entering the exam room (e.g., reason for visit, abnormal vitals, patient stories).
• Performs medical assisting duties under proper supervision, which may include: obtaining accurate vital signs, height, and weight measurements; performing EKGs; point-of-care testing; phlebotomy; administering immunizations (for Medical Assistants who have graduated from an accredited MA program only); and assisting during routine procedures.
• Leads conversations to meet quality and population health goals through outreach and health coaching; monitors practice activity electronically and in person; identifies, addresses, and conducts outreach to patients with health maintenance or chronic disease management needs; assists with related data gathering and basic health coaching.
• Monitors, orders, and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked, and within expiration dates; adheres to control standards; maintains an unobstructed area for patient access.
• Works within the electronic health record (EHR) to queue prescription renewals and add new medications for review by a licensed provider; as directed by a clinician, enters/scribes orders for tests, services, or appointments in the EHR; accurately documents tasks performed during the visit as completed to ensure proper billing.
• Schedules related diagnostic and lab tests, making every reasonable effort to accommodate patient and provider needs; verifies patient insurance, including prior authorizations, referrals, and pre-certifications.
• Identifies OSHA compliance issues; ensures patient safety practices to prevent/eliminate risk of patient harm; promptly reports adverse patient events and near misses; ensures Patient Health Information (PHI) is only used for purposes of treatment, payment, and operations.

Requirements

• High School diploma or GED required.
• Minimum of 6 months clinical classroom training.

Qualifications

• 0–1 years related work experience or customer service experience in any field.
• Graduate from BILH Primary Care Clinical Assistant Training program preferred, or EMT Basic License preferred, or Phlebotomy Certificate preferred, or other healthcare training preferred.

Pay

Base hourly wage range: $21.00 – $28.26. Actual compensation is determined based on factors such as seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.