Medical Assistant - Mays and Schnapp

Triage & Patient Communication

• Manage and respond to patient voicemails and telephone encounters within the eClinicalWorks (eCW) electronic medical record system.
• Triage patient concerns, medication requests, refill requests, and clinical questions according to clinic protocols and provider direction.
• Communicate professionally with providers, nurses, pharmacies, imaging facilities, and outside healthcare organizations to coordinate patient care.
• Document all patient communication accurately and timely within the EMR.
• Provide patients with instructions regarding treatment plans, appointments, procedures, and aftercare as directed.

Clinical & Administrative Support

• Perform patient intake and update medical records accurately and efficiently.
• Collect, document, and process urine drug screens (UDS) in accordance with clinic compliance standards and protocols.
• Support Durable Medical Equipment (DME) processes including patient fitting, education, and documentation.
• Assist with Connect Program (CCM) coordination and patient engagement activities.
• Prepare and organize patient charts, imaging, laboratory results, and clinical documentation for provider review.
• Maintain exam rooms, clinical supplies, and equipment to support efficient clinic operations.
• Assist with scheduling coordination and patient flow as needed.
• Ensure compliance with HIPAA, infection control standards, safety guidelines, and organizational policies.

Team Collaboration & Professionalism

• Deliver compassionate, patient-centered care aligned with the mission and values of Mays & Schnapp.
• Collaborate effectively with clinical and administrative team members to support operational efficiency and positive patient experiences.
• Demonstrate professionalism, reliability, and adaptability in a fast-paced clinical environment.
• Support additional operational or clinical responsibilities as assigned.

Competency Expectations

• Demonstrates professionalism, reliability, and strong communication skills.
• Works effectively within established clinic workflows and protocols.
• Buils foundational clinical expertise and critical thinking skills.
• Maintains accuracy, efficiency, and attention to detail in documentation and patient communication.
• Demonstrates compassion and respect in all patient and team interactions.

Qualifications

• Education: Graduate of an accredited Medical Assistant program preferred. Current Medical Assistant certification preferred but not required.
• Experience: Minimum of two years of clinical experience preferred. Experience in pain management, neurology, orthopedics, spine, or specialty clinic settings preferred. Experience using eClinicalWorks (eCW) strongly preferred.