Medical Assistant (MA) Urgent Care, Full-Time, 10 Hour, 9:30am-8:30pm

About the role

The Medical Assistant (MA) performs clinical and administrative duties under the direct supervision of a licensed practitioner and within the scope of practice established by California law, organizational policies, and delegated clinical responsibilities. The MA supports safe, efficient, and patient-centered care by assisting with patient intake, clinical procedures, specimen collection, point-of-care testing, medication and immunization administration (when delegated and authorized), documentation, care coordination, and other assigned clinical support functions. The MA is responsible for maintaining competency in assigned duties and adhering to current organizational policies, procedures, and regulatory requirements. Based on operational needs, the Medical Assistant may be required to float between clinic locations and travel to assigned sites. The MA may also perform designated administrative functions, including coordinating referrals and authorizations, maintaining accurate documentation, and communicating with patients, providers, payers, and other departments to facilitate continuity of care. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in Los Angeles County, Orange County and the San Gabriel Valley region. The fully integrated network comprises PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting‑edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram. The position is located at 15733 Whittier Blvd, ZIP 90603.

Responsibilities

• Assist with patient intake
• Perform clinical procedures
• Collect specimens
• Conduct point‑of‑care testing
• Administer medications and immunizations when delegated and authorized
• Document patient encounters
• Coordinate care
• Maintain competency in assigned duties
• Adhere to organizational policies, procedures, and regulatory requirements
• Float between clinic locations and travel to assigned sites as needed
• Coordinate referrals and authorizations
• Maintain accurate documentation
• Communicate with patients, providers, payers, and other departments to facilitate continuity of care

Requirements

Minimum qualifications:

• Current Basic Life Support (BLS) certification from the American Heart Association
• Certificate of successful completion of venipuncture (phlebotomy) training from an accredited Medical Assistant program
• Valid driver’s license (DL NUMBER) – required for Float Pool Medical Assistants only
• High School Diploma or GED
• Graduation certificate from an accredited Medical Assistant program
• Six months experience performing front and back medical office functions (clinical externship experience completed as part of an accredited Medical Assistant program will be considered qualifying when verified through official program documentation)
• Five years experience required in circumstances of a practice acquisition, with competency validation completed by a PIH Health supervising physician whose practice is being acquired

Preferred Qualifications

• Two years experience performing front and back medical office functions in an ambulatory or physician practice setting
• Experience working in a multi‑specialty ambulatory healthcare setting

Skills

• Ability to work in a fast‑paced environment with considerable walking and physical assistance for patients
• Strong verbal and written communication skills; fluent in English
• Knowledge of medical terminology, infection control, and patient safety measures
• Adaptability and accuracy
• Good visual acuity and motor coordination
• Strong clinical skills