Medical Assistant (MA) - Urgent Care

About the Role

As a Medical Assistant at ConvenientMD, you will play a crucial role in delivering high-quality patient care, assisting healthcare providers, and ensuring smooth clinic operations. This is an opportunity to be part of a dynamic healthcare team dedicated to improving health outcomes and promoting wellness in our community.

Responsibilities

• Patient Interaction:
  • Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance regarding their medical conditions, treatment plans, and medications.
  • Explain prescribed medications, including dosage instructions and potential adverse reactions.
  • Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
  • Address patient questions and concerns to ensure clear understanding of their health status and treatment options.
• Clinical Responsibilities:
  • Support clinical operations and patient care.
  • Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
  • Perform basic clinical procedures such as taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures.
  • Document patient information accurately, maintaining electronic health records (EHRs) in compliance with privacy regulations.
• Medication Administration (NH & ME only):
  • Administer medications under the supervision of licensed healthcare providers, adhering to state regulations.
  • Ensure accurate medication preparation and administration techniques.
  • Understand medication dosages, routes of administration, and potential side effects.
• Collaboration with Clinical Team:
  • Work closely with other members of the clinical team to ensure seamless coordination of patient care.
  • Communicate effectively with providers and other healthcare professionals to relay patient information and updates.
  • Collaborate with providers on discharge plans and assist with discharge.
  • Welcome and support the training of new clinic team members.

Schedule

• Full-time: Three (3) 12-hour shifts per week, with at least four (4) shifts a month on a Saturday or Sunday.
• Part-time: Two (2) 12-hour shifts per week, with at least two (2) shifts a month on a Saturday or Sunday.
• Per diem: Four (4) 12-hour shifts per month, ideally one (1) shift each week.

Flexibility to work nights, weekends, holidays, and at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic. Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.

Requirements

• Education: High school diploma or GED required.
• Certification or Experience: Medical Assistant certification with at least one (1) year of experience or two (2) years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification (no online-only classes accepted).
• Compassionate, authentic, and patient-focused with a demonstrated understanding for others.
• Proactive and confident communicator (written and verbal), unafraid of professional directness with colleagues and patients.
• Trustworthy, with the ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
• Effective communicator and cross-collaborator, able to establish and maintain positive relationships with patients, team members, and stakeholders.
• Excellent team player who enjoys collaborating with others.
• Technically savvy: Proficient with Microsoft Office Suite or related software, with experience or ability to learn Experity and other business systems.

Preferred Qualifications

• 1-2 years of patient triage experience in an urgent care or emergency department.

Pay

Hourly pay range for this position: $20.22 USD - $28.02 USD. Individual pay is determined based on location, years of relevant experience, current market conditions, and budget considerations.

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to team members and their families.
• Extensive benefit offerings including health, dental, and vision coverage, company-paid short-term disability, and optional pet insurance.
• 401k match after one year of service.
• Access to primary care (depending on location).
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts on services and products such as hotels, travel, entertainment, restaurants, and more.