Medical Assistant (MA) – Oncology Nurse Navigation Support

About the role

The Medical Assistant (MA) – Oncology Nurse Navigation Support plays a crucial role in facilitating timely, coordinated, and patient-centered cancer care. This position supports Nurse Navigators in various aspects of cancer care, including diagnosis, treatment, and follow-up.

Responsibilities

• Aid Nurse Navigators in coordinating diagnostic testing, consultations, treatment appointments (chemotherapy, radiation, surgery), and follow-up visits.
• Track patients through established care pathways, ensuring timely progression from diagnosis to treatment.
• Conduct patient outreach related to appointments, missed visits, and care plan follow-up.
• Identify and communicate barriers to care, including transportation, insurance, scheduling, and psychosocial concerns to the Nurse Navigator.
• Perform and support clerical and administrative duties to ensure efficient navigation workflows, such as answering and routing phone calls, scheduling and confirming appointments, managing referral/records requests, preparing patient packets, scanning/faxing documents, and maintaining accuracy of tasks and inbox activities in the EMR.
• Function as a team member by expanding responsibilities as directed by management to facilitate optional workflow within the cancer center.

Qualifications

• High School diploma or GED required
• Graduate of an accredited Medical Assistant program
• Certification (CMA, CCMA, RMA) or certification eligible, preferred
• Two years of work experience in similar job or work environment, oncology and nurse navigation preferred
• Familiarity with oncology workflows and terminology
• Proficiency with electronic medical records (EMR)

Skills

• Strong organizational and time-management skills
• Excellent communication and interpersonal abilities
• Ability to function effectively in a fast-paced, emotionally complex oncology environment