Medical Assistant (MA) - Chandler

About the role

AzLH is dedicated to advancing medical innovation through clinical trials, ensuring patient safety, and generating high-quality clinical data. Our network includes multiphase, multitherapeutic research, standard of care, and VEN Centers staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. We operate state-of-the-art facilities and programs to meet the evolving needs of clinical research and patient treatment.

Responsibilities

• Identify patient service requirements by establishing rapport with the patient and others.
• Exhibit knowledge of growth, development, and appropriate communication.
• Ability to assess, provide and interpret specific data.
• Promote collaboration within the facility to improve patient access and outcomes.
• Absorb and train new team members.
• Ensure patient flowsheet/check-out sheet is completed for each patient visit.
• Conduct fibroscans, in preparation for providers examination.
• Implement provider orders promptly and with accuracy.
• Maintain documentation of patient care services by scanning and completing patient and department records in accordance with established policies and procedures.
• Document procedures, medication, delivery of care and pertinent information regarding care inside the EMR and 340B tracker.
• Assist with 340B medication prior authorization by entering a task inside the EMR.
• Educate patient on medications and directions for use.
• Support patients and providers in the medication refill process.
• Notify patients with specialty pharmacy information, prior authorization process and any delays in processing order.
• Answer telephone calls and take messages for the provider and/or return telephone calls to patients, documenting all patient interaction in the patient electronic medical record.
• Facilitates any patient reports and delivers them to the provider.
• Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers.
• Process outgoing referrals: send medical records and ensure “Referred To” provider has all necessary documents to schedule patient.
• If required or necessary, make appointment for the patient for diagnostic procedures and/or with a specialist.
• Act as a liaison with the providers, other medical offices, and hospitals.
• Cleans and prepares rooms between procedures and restock supplies.
• Completes patient care requirements by performing tests and completing other tasks as assigned, i.e., set up rooms, place patient in room, takes patient’s vital signs, height, weight, etc. and records them in the cart, prepares patient for examination by the provider.
• Maintain medical supply inventory by anticipating needed supplies. Keeps rooms stocked with adequate medical supplies, ensuring that all medical supplies items are within the expire date.
• EMT experience preferred to assist team in clinical tasks, such as taking vital signs and preparing patients for examinations.
• Experience maintaining accurate medical records.

Additional Responsibilities

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks.
• Performs all other related duties as assigned or requested by the Practice Administrator and Team Supervisor.
• Designee or MA to float as needed to accommodate patient and provider needs and rotate positions within ALH clinics as requested by immediate supervisor.
• Accountability- Role Model, mission, vision and shared values.
• Customer Focus: Has a clear understanding of internal customer’s needs, preferences, timelines, and decision-making criteria.
• Teamwork - If someone needs help, help them.
• Initiative – Be innovative, apply fresh ideas and continuously improve how you do your work.
• Ethical – Demonstrate consideration and appreciation for co-workers and customer.
• Respect – Demonstrate – consideration and appreciation for co-workers and customer.

Knowledge, Skills And Abilities (Required)

• Proven working experience as a medical assistant or medical secretary or EMT.
• Knowledge of medical office management systems and procedures.
• Excellent time management skills and ability to multi-task and prioritize work.
• Social perceptiveness and service oriented.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Proficiency in MS Office and patient management software.

Benefits & Perks

• Health, Dental, Vision (with HSA plans and employer contribution).
• 2 weeks PTO.
• 7 Company Paid Holidays.
• 5 days Sick Time.
• 401K with company match.
• Short & Long Term Disability.
• Education Assistance.
• Shared company vehicles for required travel.
• Travel Requirements: Some inter-office travel may be required with the use of a company vehicle or mileage reimbursement.

Equal Opportunity Employer

It is the policy of the Institute for Liver Health DBA Arizona Liver Health and Arizona Clinical Trials to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.