Medical Assistant (MA)

About the role

This position assists in the examination and treatment of patients by tracking patient information, documenting the medical record, assisting with in-office procedures and testing, administering medications, and providing patient and caregiver education.

Responsibilities

• Greets and courteously escorts patient and other guests to examination room.
• Determines and documents reason for the visit; assesses if patient information requires higher level follow up.
• Performs initial response screening following protocols approved by supervising healthcare provider; obtains information from patient to complete appropriate EMR template(s).
• Obtains patient vital signs and accurately documents information in patient EMR file; performs diagnostic tests as directed by healthcare provider.
• Administers prescribed medications and facilitates prescription renewals as directed by healthcare provider.
• Takes and relays accurate, comprehensive, dated and signed messages in a timely manner.
• Serves as liaison between patient and healthcare provider when necessary.
• Ensures timely and courteous follow-up regarding patient questions.
• Attends required meetings and participates in committees as requested.
• Supports other offices, attends meetings and training as assigned.

Qualifications

Essential Qualifications:

• High School Diploma or GED.
• Successful completion of accredited/approved: MA program and MA Externship; MA Internship; EMT program; Paramedic program; or Certified Athletic Trainer.
• If credentialed, maintains current MA Re-Certification CEUs.
• Credentials/Licensure: MA-Non-Credentialed I: MA eligible to attain Medical Assistant Certification is desired, or EMT with current/active license in the State of Michigan, or Paramedic following successful completion of the National Registry Paramedic Exam and/or holds a current/active license in the State of Michigan. Valid CPR certification.
• MA-Credentialed I: Certification as a Medical Assistant through one of the following certifying agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Center for Competency Testing (NCMA), National Healthcareer Association (CCMA), National Association of Health Professionals (NRCMA), American Medical Certification Association (CMAC).
• For those MA I’s working in Workplace Health, the following additional certifications are required: DOT Drug Screen Collector, and DOT Breath Alcohol Technician.

Requirements

Position Requirements (abilities & Skills):

• Ability to perform all NEO Basic Competencies.
• Ability to perform all Medical Receptionist I Essential Functions.
• Ability to work Mode of Work, which is onsite.
• Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
• Ability to be subject to standardized testing and evaluation of clinical skills.
• Proficient/knowledgeable in medical terminology.
• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation.
• Ability to use other software as required while performing the essential functions of the job.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to monitor, organize, stock, prepare and keep exam rooms clean; maintain medical supply inventory in clinical areas.
• Ability to travel to other office/practice sites and meeting and training locations.
• Successful completion of IHA competency-based program within introductory and training period.