Medical Assistant (MA)

About the role

Passport Health is the largest and leading provider of travel medicine, immigration physicals, and immunization services in North America. With 300+ clinics across the U.S. and Canada, we are committed to providing first-class medical care and ensuring patients are protected against vaccine-preventable diseases.

Primary Responsibilities

• Patient Experience & Administrative Support
• Greet and assist patients while delivering exceptional customer service.
• Schedule appointments and coordinate patient flow throughout the day.
• Collect, scan, and upload required patient documentation into electronic systems.
• Generate invoices and process client payments.
• Prepare patient charts and documentation for physician appointments.
• Support physicians, nurses, and clinical staff with administrative tasks.
• Aid in answering phones, responding to inquiries, and resolving customer concerns.
• Serve as a primary point of contact for patients completing travel health, immunization, and immigration-related services.
• Cook up and maintain accurate patient records.
• Clinical Support (for qualified Medical Assistants)
• Obtain and document patient medical histories and intake information.
• Prepare examination rooms and assist providers during patient visits.
• Assist with immigration physicals, travel consultations, and immunization services.
• Perform venipuncture and specimen collection, if qualified and required in the market.
• Administer vaccines and medications as permitted by state regulations and certifications.
• Maintain compliance with clinical protocols, infection control standards, and company policies.
• Office Management & Operations
• Manage and restock clinic inventory, including medical supplies, vaccines, and office materials.
• Cook up and track supply ordering and inventory.
• Maintain cleanliness, organization, and professional presentation of clinic and reception areas.
• Receive and process clinic shipments and deliveries.
• Support daily operational needs to ensure efficient clinic performance.
• Aid in community outreach and business development initiatives as assigned.
• Patient Communication
• Communicate professionally and effectively with patients, providers, and team members.
• Provide clear instructions regarding appointments, documentation requirements, and follow-up care.
• Address patient questions and concerns in a timely and professional manner.
• Help ensure a positive and welcoming experience for every patient interaction.

Required Qualifications

• A high school diploma or equivalent.
• Minimum 1 year of experience in one of the following: Medical Assistant role, Healthcare administration, Medical reception/front office, Customer service or administrative support role in a professional environment.
• Comfortable with computer systems and learning new systems.
• Excellent organizational, communication, and customer service skills.
• Reliable transportation and ability to travel between clinic locations as needed.

Preferred Qualifications

• A Medical Assistant certification.
• Experience working in a healthcare or medical office environment.
• Experience with EMR/EHR systems.
• Venipuncture experience.
• Bilingual Spanish.

What Makes Someone Successful In This Role

A highly organized and detail-oriented person who is comfortable multitasking in a fast-paced environment. Friendly, professional, and patient-focused. Able to work independently with minimal supervision. Adaptable and willing to support both administrative and operational needs. Strong problem-solving skills and a team-oriented mindset.

Compensation & Schedule

Pay: $23.00 - $24.00 per hour (based on experience and qualifications)

Schedule: Monday – Friday, Full-Time, 40 hours per week

Shifts: 8-hour shifts only; flexibility with start times may be required based on business needs