Medical Assistant - Lead

About the Role

The Medical Assistant, Lead will supervise back office staff and perform various patient care activities and related services under the direction of professional staff.

Schedule

Flexible; may require some evenings and weekends.

Responsibilities

• Supervise back office medical assistant staff and oversee patient flow.
• Interview and exit patients, complete medical agency and consent forms, ensure patient understanding, and obtain signatures.
• Check charts for completeness, errors, signatures, and appropriate assembly.
• Counsel individuals regarding program services.
• Perform phlebotomy, injections, vitals, and assist with patient exams as directed by the provider (e.g., visual acuity tests, audiometric screening, venipuncture, and injections).
• Route patients to maintain clinic flow.
• Maintain and stock dispensary; clean, stock, and maintain exam rooms.
• Assist providers as necessary.
• Process lab specimens per lab procedure manual and medical protocol.
• Perform paperwork duties, including recording and filing lab results, providing results, and flagging abnormal test results.
• Route charts to appropriate personnel at the end of clinic sessions.
• Perform front office duties, such as answering phones, scheduling, chart retrieval, and patient check-in.
• Strict adherence to policy and procedure manual.
• Other duties as assigned by Clinic Manager, Operations Director, or Medical Director.

Requirements

• Medical Assistant Certificate, Certified Medical Assistant, or higher.
• High School Diploma and/or GED equivalent (preferred but not required).
• Six-month supervisory experience preferred.
• Proven ability to lead and motivate a team and hold them accountable.
• Ability to maintain composure in fast-paced and stressful situations.
• Commitment to goals and philosophy of Northeast Community Clinic.
• Current CPR and/or BLS Certification.
• Valid State Identification.

Skills

• Proficiency in Microsoft Office/Word/Excel/Outlook.
• Excellent communication and customer service skills.
• Bilingual (Spanish/English) preferred.
• Ability to work as a team player and independently.
• Reliable transportation; must be able to travel from facility to facility.
• This position requires 10% travel outside the local area.

Physical Requirements and Working Conditions

• OSHA Category 1 – Involves exposure to blood, body fluids, or tissues.
• Majority of work is non-sedentary in nature.
• Regularly required to communicate; frequently required to use repetitive motions, move, and remain stationary.
• Regularly push, pull, and lift up to 20 pounds; occasionally push, pull, and lift up to 40 pounds.
• Must possess mobility to work in standard office and clinic settings.
• Stamina to maintain attention to detail despite interruptions, read printed materials, use a computer, and communicate in person and over the telephone.