Medical Assistant Lead

About the role

Job Summary The Medical Assistant Lead provides day-to-day leadership, coordination, and support for the Medical Assistant team while continuing to provide direct patient care and clinical support. This role serves as a clinical resource and mentor to Medical Assistants by reinforcing standardized workflows, supporting onboarding and training, promoting adherence to clinical protocols, and helping resolve routine workflow or patient care support issues. The Medical Assistant Lead partners with providers, the Practice Manager, Medical Assistant Field Trainers, and other clinic leaders to support efficient clinic operations, virtual and in-person care delivery, quality improvement, patient experience, staff development, and consistent implementation of organizational policies, procedures, and best practices.

Responsibilities

• Clinical Operations, Workflow Coordination, and Team Support (60%)
  • Coordinates daily workflows, patient flow, coverage needs, virtual care support, and care coordination activities for Medical Assistants to promote efficient clinic operations, timely services, patient safety, and a positive patient experience across in-person and virtual care platforms.
  • Provides day-to-day guidance, coaching, mentoring, and workflow support to Medical Assistants; leads onboarding and orientation activities while supporting training reinforcement, knowledge sharing, and issue resolution.
  • Escalates employee performance, attendance, conduct, staffing, and complex operational concerns to the Practice Manager, as appropriate.
  • Serves as a primary clinical and virtual care resource for Medical Assistants by answering questions, supporting problem resolution, and reinforcing standardized workflows, clinical protocols, documentation standards, patient communication practices, and training initiatives.
  • Supports quality, compliance, and operational improvement activities by monitoring adherence to infection prevention standards, OSHA, CLIA, HIPAA, documentation, safety, and organizational requirements.
  • Assists with audits, identifies workflow barriers, recommends process improvements, and supports the implementation of new workflows, technology, and organizational initiatives.
• Direct Patient Care and Clinical Support (40%)
  • Performs direct patient care and clinical support duties, including preparing patients for examinations, obtaining vital signs, height and weight measurements, medical histories, medication reconciliation, allergy review, chief complaints, pain assessments, current symptoms, and other provider-requested information.
  • Documents patient information accurately in the electronic health record (EHR) and supports timely patient follow-up.
  • Performs and/or assists with clinical procedures and delegated tasks within scope of practice, including specimen collection, point-of-care testing, waived laboratory testing, quality control activities, injections, vaccines, oral and injectable medication administration, EKGs, wound care, PAP smears, prescription refills per protocol, and other provider-directed clinical activities.
  • Provides patient-centered care, virtual care support, and age-specific education by addressing patient questions within scope of practice, coordinating patient communications, care coordination activities, remote patient support functions, discharge instructions, and follow-up care.
  • Escalates clinical concerns to providers when appropriate.
  • Maintains examination rooms, clinical supplies, equipment, patient care areas, and clinic readiness standards to support quality care, safety, infection prevention, and positive patient experiences.

Requirements

• Education: High School Diploma or GED required. Completion of a Medical Assistant Training Program required.
• Experience: Minimum of 6 years of experience in an ambulatory or outpatient healthcare environment, such as a physician practice, urgent care, or primary care setting.
• Licenses and Certifications Required Upon Hire: Completion of a Medical Assistant Training Program. One of the following certifications: