Medical Assistant Lead

Essential Responsibilities

• Serves as a coach, role model/mentor, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice.
• Makes recommendations on how resources can be used differently and more effectively.
• Acts as a team leader for small projects or in the absence of the Manager.
• Serves as first point of contact for the practice, assigns tasks to MA staff, prepares and adjusts staff MA schedules.
• Identifies and resolves OSHA compliance issues, expired supply management, assists with point of care testing and tracks test results.
• Collaborates with team; solicits thoughts and ideas from others and incorporates them to produce quality processes.
• Greet patients & escort to exam rooms, and serves as a communication resource. Asks appropriate questions and solves problems.
• Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately.
• Responds quickly and courteously to phone calls and requests.
• Seeks assistance from supervisor and others appropriately.
• Ensures availability of x-rays, lab slips, medical records and pertinent info.
• Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, & assists providers.
• Performs departmental screening, lab tests and specimen collection.
• Implements quality control standards.
• Follows up on lab orders and communicates with Practice Manager.
• Aids in procuring medical records.
• Ensures patient records and relevant documents filed in the record have appropriate patient identification.
• Adds new medications to patient record in EMR system.
• Assembles records according to BIDHC/APG policy and handles requests for patient information according to established guidelines.

Required Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Assistant Certificate required.
• 3-5 years related work experience required.
• Graduate of an accredited Medical Assistant program.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications

• 1-3 years of experience as a Medical Assistant in a primary care setting.
• Certified Medical Assistant Competencies.