Medical Assistant III Family Medicine
Scope of work
Under the direction of management and physician leadership, performs and oversees functions related to the clinical activities including, but not limited to: maintains patient flow by assisting and promoting the delivery of primary and preventative health care, performs technical procedures, lab protocols and clinically oriented activities under physician/provider direction. The Medical Assistant III will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.
- Acts as an assistant to the physician/provider by providing primary healthcare and patient care management.
- Collaborates work efforts with the clerical staff to optimize operations and patient flow.
- Interacts with outside healthcare facilities and agencies involving patient care and insurance.
- Maintains updated competencies, demonstrating ability to speak to leadership and accreditation bodies about process and workflow.
- Perform front office duties to provide coverage as needed.
- Provide coverage in other departments or locations as needed.
- Demonstrates excellent customer services skills and supports the model of patient and family centered care.
Additional responsibilities
Performs and is formally assigned (2) of the additional responsibilities as part of their primary duties, which should be at least 20% or more of dedicated time:
- Primary Care gaps in care identification, outreach, and chart preparation
- Residency clinic role
- High level disinfection
- Designated new hire preceptor
- Role in practice participating in or leading special programs/grants (i.e. CPC Plus, SIM, Vaccine for Child Program, process improvement, service excellence ambassador)
- Care management (PDCMs)
- Qualified language interpreter
- Super User for EPIC or specific competency
- Advanced provider support – assisting with complex procedures and/or infusion/chemo scheduling.
- Multi-site/flexible float pool assignment
Qualifications
- High School Diploma or equivalent Required
- Completion of a competency-based accredited MA program, including a clinical rotation, or equivalent experience. Team members may have other certifications and hire dates before November 1, 2025
- 1 year (12 months) MA experience; or completed CH MA internship and (6) months MA experience; or completed CH MA apprenticeship program Required
- 2 years of MA experience Preferred
- CRT-Basic Life Support (BLS) - AHA American Heart Association 30 days from hire Or CRT-Basic Life Support (BLS) - ARC American Red Cross 30 days from hire Required
- CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants within 90 Days Required Or CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists within 90 Days Required Or CRT-Medical Assistant, American Registry (ARMA) - ARMA American Medical Technologists within 90 Days Required Or CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing within 90 Days Required Or CRT-Medical Assistant, Certified (CCMA) - NHA National HealthCareer Association within 90 Days Required Or CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals within 90 Days Required Or LIC-License Practical Nursing (LPN) - State of Michigan upon hire Required
Benefits
- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
Sign on bonus: $1,000 for external applicants.
Schedule
- Employment Type: Full time
- Shift: Day (United States of America)
- Weekly Scheduled Hours: 40
- Hours of Work: Variable
- Days Worked: Monday to Friday