Medical Assistant III

About the role

We are seeking a medical assistant to join our primary care team in a supportive, collaborative environment. You will work closely with physicians and other healthcare professionals to provide high-quality patient care, assist with a wide range of clinical and administrative tasks, and contribute to a positive, team-oriented workplace. We offer competitive compensation and benefits, along with opportunities for professional development and growth through a structured career ladder program.

Responsibilities

Medical Assistant – Level 1

• Provide immunizations, take vital signs, room patients, and perform clinical/clerical duties
• Prepare patients for physician visits, perform tests, and file appropriate documents
• Receive and direct phone calls, obtain patient information, update records, and ensure forms and consents are completed
• Perform a variety of patient care activities to assist physicians and nursing personnel
• Deliver quality customer service and maintain established quality control standards
• Check out patients, assist with referral processing, and arrange laboratory services
• Prepare patients for examination, take vitals, and record health history
• Set up EKG machines and other ancillary tests, administer injections and medications, and perform routine specimen collection and tests
• Prepare equipment and examination rooms, and clean instruments
• Assist physician with medical treatments, procedures, and exams
• Manage inventory of medical supplies and equip exam rooms with appropriate supplies
• Manage messages, prior authorizations, and patient calls

Medical Assistant – Level 2 (includes all Level 1 responsibilities)

• Assist in training and evaluation of new hires
• Assist in inventory management process
• Serve as pod leader
• Assist other MAs and providers as needed
• Assist MA Team Lead as directed
• Maintain all logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid changes, etc.)
• Review charts, lab test results, and encounter forms for completeness and follow-up
• Assist with daily and monthly quality assurance reviews including emergency kit check-offs

Medical Assistant – Level 3 (includes all Level 2 responsibilities)

• Assist in re-evaluation and retraining of MAs on performance improvement plans or competency improvement plans
• Ensure early and late MA schedules are set
• Assist practice manager on clinical tasks as directed
• Maintain inventory of medical supplies – ordering, receiving, and returning
• Assist with patient complaints as needed
• Guide patients and clinical staff to proper authority for issues
• Assist with clinic scheduling problem solving, patient wait times, and other areas to increase efficient and quality services

Qualifications

• High school diploma or GED required
• Current Medical Assistant Certification required (credentialing body examination: AAMA, AMT, NHA, NCCT, or RMA)
• Current Basic Life Support (BLS) certification via AHA
• Satisfactory completion of applicable competency assessments/skill checklist within 90 days of hire/transfer into MA role
• If hired into the Southeast Medical Group Career Ladder, complete training and assessment for level hired within 90 days
• Ability to communicate clearly and effectively with patients and external parties in a courteous, friendly manner
• Knowledge of medical terminology
• Firm grasp of medical practices, administrative processes, and organizational policies
• Knowledge of patient care and examination procedures
• Ability to work quickly and efficiently to assure patient comfort and satisfaction
• Computer literate with entry-level working knowledge of Microsoft Suite (Outlook, Word)
• Demonstrated ability to organize, coordinate, prioritize, and facilitate multiple ongoing tasks
• Professional verbal and written communication skills
• Ability to work independently or with a team
• Attend required meetings, training in-services, and participate in committees as required
• Professional appearance and positive attitude

Preferred: National or Southeast Medical Group Phlebotomy Certification.

Note: Non-certified medical assistants who have graduated from an accredited MA program and function at the same competency level as a CMA (tested upon hire and annually via competency assessments) are employed; however, they are not eligible for the annual merit program or promotion until certification or registration is completed.

Benefits

• Medical, Dental, and Vision Insurance
• Tuition Assistance
• Career Development
• Certification Reimbursement
• 401(k) with company match
• Company-paid Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Time Off and Paid Holidays
• Employee referral program ($500 per successful referral staff hire)
• Extensive Employer Sponsored Discount Program

Compensation

Competitive hourly base pay plus a rewarding monthly bonus opportunity. Southeast Medical Group offers a career ladder program for Medical Assistants with three levels and a lead opportunity, ensuring continuous growth opportunities and compensation increases (self-paced with promotions offered twice per year).

Physical and Mental Requirements

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 50 pounds of force
• Ability to sit for extended periods
• Ability to stand for extended periods
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
• Ability to travel to multiple locations to support business needs as required

FLSA Classification: Non-exempt