Medical Assistant III

About the role

The Medical Assistant III (MA III) role at Harbor Community Health Centers is a leadership position that supports medical providers and serves as a resource to the Medical Assistant team. This role involves advanced clinical, operational, and leadership responsibilities, including preparing exam rooms, assisting providers, performing clinical procedures, and supporting patient care coordination.

Responsibilities

• Prepare exam rooms, ensuring cleanliness, proper stocking, and readiness between patients.
• Room patients, verify and document patient information, medical history, and vital signs.
• Aid providers during examinations and procedures, including venipuncture, finger/heel sticks, EKGs, audiometry, spirometry, urine testing, hemoglobin testing, and glucose testing.
• Administer medications, immunizations, and injections as ordered by the provider.
• Process and document laboratory specimens in accordance with protocols.
• Provide patient education regarding medications, treatment plans, and follow-up care.
• Perform age-appropriate screenings and support preventive care initiatives.
• Maintain and operate clinical equipment, including troubleshooting and coordinating repairs.
• Care Coordination & Administrative Support:
• Review provider schedules, prepare charts, and identify gaps in care.
• Support patient flow and coordinate care to minimize wait times.
• Answer patient calls, route messages, and support communication through the EMR system.
• Absorb and process patient forms, referrals, lab orders, and appointment scheduling.
• Provide patients with clinical summaries, treatment plans, and follow-up instructions.
• Leadership & Advanced Responsibilities (MA III Role):
• Serve as an eClinicalWorks Super User and provide support to staff.
• Act as a Patient-Centered Medical Home (PCMH) champion and role model patient-centered care.
• Lead MA team huddles and support daily workflow coordination.
• Audit support, including chart reviews and compliance preparation.
• Train, mentor, and support onboarding of new and existing MA staff.
• Provide feedback and recommendations to improve clinical workflows and patient care processes.
• Assist in managing walk-in patients and clinic flow as needed.
• Compliance & Organizational Responsibilities:
• Adhere to infection control, OSHA, and Universal Precautions standards.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Report safety concerns, incidents, or compliance issues to leadership.
• Complete required trainings and attend mandatory meetings.
• Perform other duties as assigned to support HarborCHC's mission and operations.

Qualifications

• High School Diploma or equivalent.
• Completion of a Medical Assistant program accredited by CAAHEP or ABHES.
• Minimum 4 - 5 years of experience as a Medical Assistant in a clinical setting.
• Current Basic Life Support (BLS) certification.
• Knowledge of clinical procedures, patient care standards, and medical terminology.
• Proficient in electronic health records (EHR) systems and Microsoft Office applications.
• Current HarborCHC MA II in good standing (for internal candidates), with satisfactory performance and no active corrective action within the past 6 months.

Expectations

• Adheres to all HarborCHC policies and procedures.
• Demonstrates HarborCHC’s core values of Integrity, Compassion, and Excellence at all times.
• Maintains a strong commitment to the mission, policies, goals, and philosophy of HarborCHC.
• Maintains a positive and respectful attitude in all work-related interactions.
• Communicates regularly with their immediate supervisor regarding departmental and organizational matters.
• Reports to work consistently and prepared to perform the duties of the position.
• Maintains strict confidentiality of all data and information.
• Demonstrates integrity and accountability in all duties and responsibilities.
• Performs all job functions in a professional and courteous manner, including responding to phone calls and emails in a timely manner.

Physical Requirements

• Sit.
• Use hands to manipulate objects, tools or controls.
• Reach with hands and arms.
• Talk and hear.
• Lift and/or move up to 10 pounds.
• Occasionally lift and/or move up to 25 pounds.
• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust.

HOURS OF OPERATIONS

HarborCHC operates Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, and Saturday 8:00am-5:00pm.

HR PROCEDURAL REQUIREMENTS

• Must be legally authorized to work in the United States.
• Must successfully complete post-offer background screening and verification requirements.