Medical Assistant III

About the Role

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. The Medical Assistant II role provides basic administrative, clerical, and non-invasive technical supportive services under the guidance of a licensed healthcare provider. This role involves assisting with routine medical tasks and procedures, recognizing and reporting changes in patients' conditions, and functioning as a valuable member of the healthcare team.

Responsibilities

• Review and update patient records before appointments, ensuring accurate and up-to-date information.
• Set up exam and treatment rooms with necessary instruments and equipment before patient appointments.
• Greet patients, escort them to exam rooms, and complete rooming activities, including vital signs, patient history, and medication information.
• Assist providers or nurses during examinations or procedures, practicing universal precautions and facilitating communication between patients and providers.
• Perform basic nursing procedures, such as thermal applications, dressing changes, perineal care, and urine tests. Assist with activities of daily living (ADLs) as required.
• Administer injections and perform phlebotomy under the direction of licensed clinical team members within the scope of practice.
• Collect and handle laboratory specimens according to OSHA and CLIA guidelines.
• Ensure a safe, comfortable, and therapeutic environment for patients and their families, adhering to sterile field setup, sterile technique, and instrument/equipment handling guidelines.
• Maintain medical stock inventory, communicate supply shortages to Clinical leadership, and replenish supplies as needed. Keep exam rooms clean and organized.
• Assist with administrative tasks, such as pre-certifying surgical procedures, scheduling tests and off-site procedures, and transmitting patient education materials.
• Maintain compliance with safety protocols, including disinfectant/sterilization procedures and the safe handling of instruments and equipment. Adhere to HIPAA regulations and patient confidentiality.
• Attend annual CPR, OSHA, and CLIA training programs as applicable. Stay updated on industry best practices.
• Assist with telehealth visits, including chart preparation, patient contact, virtual rooming, and charge reconciliation.

Requirements

• High school diploma or equivalent.
• Graduate of an accredited Medical Assistant program.
• Training in specialty specific assisting a plus.
• One year experience in primary care clinical assisting.
• Experience performing lab tests and processing lab and diagnostic study orders.
• Basic Life Support for Healthcare providers from the American Heart Association.

Additional Information

This position is represented by a collective bargaining agreement. Pay is based on work experience, qualifications, and work location.