Medical Assistant II-Urgent care

About the role

Nemours Children's Health is seeking a Medical Assistant (MA) to join our team. The MA serves as an important liaison between patients, providers, and other care team members.

Responsibilities

• Greets patients and families at the clinical setting according to Nemours Standards of Behavior.
• Verifies patient identity using two patient identifiers (name and date of birth).
• Prepares exam rooms, clinic equipment and computer technology by maintaining inventory and supplies for the outpatient visit.
• Rooms patient ensuring appropriate documents are with the patient, including required diagnostic reports.
• Receive, unpack, store, inventory, transport non-controlled medications and clinic supplies.
• Performs clinical duties to support the outpatient visit to include, but not limited to the following:
• Obtain and document height, weight, head circumference and vital signs.
• Documents reason for visit, chief complaint and initiates orders defined using smart sets as appropriate for scope of service and Nemours’ protocol.
• Absorb and assist with patient examination/treatment.
• Assist with performing and documenting point of care testing, and controls.
• Administers and documents vaccines and approved medications as defined by policy as ordered and provides vaccine records to families.
• Perform and collect routine laboratory specimens.
• Operate required medical equipment.
• Aid in the flow of patient care.
• Act as a liaison between support services, other clinical divisions, and patient regarding care and status of wait times.
• Make confirmation calls that are not completed by automated systems to ensure all visits are in “confirmed” status prior to visit or per Department protocol.
• Supports all functions of the front desk, including by not limited to: registration, check in, check out, scheduling, insurance verification, cash collection, and other duties as assigned.
• Provide cross coverage to other Urgent Care locations in the Delaware Valley when necessary.

Requirements

• High School Diploma.
• Successful completion of an accredited Medical Assistant program preferred and certification as a Medical Assistant.
• BLS from American Heart Association.
• PEARS certification must be obtained within 90 days of start date.

Certification

• Acceptable certifications are Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA) and Clinical Medical Assistant (CCMA).

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.