Medical Assistant II, Thoracic Surgery

Job Requirements

Fulfills patient care under direct supervision of an on-site provider. Performs delegated medical tasks, assists providers and nursing staff, and may perform clerical duties. Utilizes the electronic medical record (EMR) for documentation.

• Greets patients courteously, professionally, and respectfully.
• Follows communication protocols.
• Responds to customer questions, concerns, and complaints, attempting resolution.
• Pursues service recovery when customers' expectations are not met.
• Gathers and documents brief history and chief complaint in the medical record.
• Accurately completes and documents patient questionnaires, health screenings, and chief complaint in the EMR.
• Acts as a clinical resource for Medical Assistant I.
• Follows established practice workflows to facilitate efficiency and timely service to patients.
• Prepares patient for examination by the health care provider.
• Documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/or practice policy.
• Reports out-of-range values in vital signs and risk screening to the provider.
• Assists provider with procedures.
• Performs routine clinical testing, including but not limited to obtaining blood and urine specimens, vision testing, hearing screening, incentive spirometry, EKG, point-of-care testing, and vital signs.
• Follows established guidelines or protocols where applicable to obtain necessary testing based on the chief complaint prior to the exam.
• Provides pre-printed patient education/material as directed by the provider.
• Performs high-level disinfection of equipment, instruments, and environment per hospital and/or practice procedure.
• Stocks/restocks supply and exam rooms maintaining necessary supplies in clinical area.
• Ensures equipment used in clinical area has a current clinical engineering sticker and is ready for use.
• Provides care appropriate to the patient populations served, assessing data reflective of the patient's requirements relative to population-specific and age-specific needs.
• Participates in medical assistant skill development and competency evaluation.
• Participates in practice-based process improvement efforts.
• Active participant in clinic huddles/staff meetings.
• Meets all competencies in medical assistant roles specific to the practice site.
• Works independently and serves as a resource for others.
• May precept new medical assistants and students within practice development.
• Based on established competencies, administers select medications and injections under direct supervision of provider as per hospital and/or practice policy.
• Assists in the vaccination programs, including giving injections and tracking data in an approved database.
• May assist with front desk operations with oversight to include but not limited to: patient check-in and check-out, scanning and filing, patient phone calls, and fee disclosures.
• Enhances the patient and family experience by informing of possible delays and being aware of potential barriers to a positive patient experience and remediating or escalating using the chain of command.
• Timely review of business communication, such as In Basket, email, and telecommunications.
• Plays an active role in compliance with regulatory and practice and/or hospital policy requirements.
• Maintains a safe environment of care and reports safety concerns.
• Participates in personnel skill and competency development and training as requested by practice manager.
• Responsible for self-learning; attends educational offerings and in-services independently.
• Performs all other duties as assigned.