Medical Assistant II

Certified/Registered Medical Assistant (Level 1 or 2) – join a supportive, team-based primary-care practice.

About the role

Work closely with primary-care physicians and other healthcare professionals to deliver high-quality patient care in a positive, collaborative environment. Assist with clinical and clerical duties, room patients, take vitals, administer immunizations, perform EKGs and specimen collection, and ensure smooth office operations.

Responsibilities

• Room patients, obtain vitals, and record health history
• Prepare patients for physician visits, perform tests, and file appropriate documents
• Answer and direct phone calls; update and file patient records; ensure forms and consents are completed
• Deliver quality customer service and maintain established quality-control standards
• Check-out patients, assist with referral processing, and arrange laboratory services
• Set up EKG machines and other ancillary tests; administer injections and medications; collect and process routine specimens
• Prepare and clean examination rooms and instruments; manage inventory of medical supplies
• Assist physicians with treatments, procedures, and exams
• Handle messages, prior authorizations, and patient calls
• Attend required meetings, training in-services, and participate in committees

Medical Assistant Level-2 additional responsibilities

• Perform all Level-1 duties
• Complete annual Career Ladder online requirements and skills assessments
• Assist in training and evaluating new hires
• Support inventory management processes
• Assist other MAs and providers as needed
• Maintain logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold-sterilization fluid changes, etc.)
• Review charts, lab results, and encounter forms for completeness and follow-up needs
• Assist with daily and monthly quality-assurance reviews, including emergency-kit checks

Requirements

• High school diploma or GED
• Current Medical Assistant Certification (AAMA, AMT, NHA, NCCT, or RMA) required for Level-1; Level-2 applicants with >2 years of demonstrated experience will be considered in lieu of certification (career-ladder opportunities may be limited)
• Current Basic Life Support (BLS) certification via AHA
• Satisfactory completion of applicable competency assessments/skill checklist within 90 days of hire
• If hired into the Southeast Medical Group Career Ladder, must complete training and assessment for the hired level within 90 days
• Knowledge of medical terminology, practices, administrative processes, and organizational policies
• Familiarity with patient care and examination procedures
• Ability to maintain confidentiality at all times
• Compassionate, professional, organized, and detail-oriented
• Ability to work quickly and efficiently to ensure patient comfort and satisfaction
• Computer literate with working knowledge of Microsoft Office Suite (Outlook, Word)
• Demonstrated ability to organize, coordinate, prioritize, and manage multiple tasks simultaneously
• Professional verbal and written communication skills
• Ability to work independently or as part of a team
• Must be able to report to work as scheduled without delay

Key physical and mental requirements

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 50 pounds of force
• Ability to sit or stand for extended periods
• Fine motor skills to operate office equipment and machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Logical reasoning for simple and complex problem-solving
• Ability to travel to multiple locations to support business needs as required

Benefits

• Competitive hourly base pay plus a rewarding monthly bonus opportunity
• Three-tiered Medical Assistant Career Ladder with lead opportunity (self-paced; promotions offered twice yearly)
• Medical, dental, and vision insurance
• Tuition assistance
• Career development and certification reimbursement
• 401K with company match
• Company-paid short-term disability, long-term disability, and life insurance
• Paid time off and paid holidays
• Employee referral program ($500 per successful referral)
• Extensive employer-sponsored discount program