Medical Assistant II

Certified/Registered Medical Assistant (Level 1 or 2) – join a supportive, collaborative primary-care team.

About the role

Work closely with primary-care physicians and other healthcare professionals to provide high-quality patient care. Assist with scheduling, vitals, exam preparation, and a variety of clinical and clerical duties in a positive, team-oriented environment.

Responsibilities

• Provide immunizations, take vitals, and room patients
• Prepare patients for physician visits, perform tests, and file appropriate documents
• Answer and direct phone calls; obtain and update patient records; ensure forms and consents are completed
• Deliver quality customer service and maintain established quality-control standards
• Check out patients, assist with referral processing, and arrange laboratory services
• Record health history, set up EKG machines, administer injections/medications, and perform routine specimen collection and tests
• Prepare equipment and examination rooms; clean instruments
• Assist physicians with treatments, procedures, and exams
• Manage inventory of medical supplies and equip exam rooms
• Handle messages, prior authorizations, and patient calls
• Attend required meetings, training in-services, and participate in committees

Medical Assistant Level-2 additional responsibilities

• Perform all MA-1 responsibilities
• Complete annual Career Ladder online requirements and skills assessment
• Assist in training and evaluation of new hires
• Support inventory management process
• Assist other MAs and providers as needed
• Maintain logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold-sterilization fluid change, etc.)
• Review charts, lab test results, and encounter forms for completeness and follow-up
• Assist with daily and monthly quality assurance reviews, including emergency kit check-off

Requirements

• High school diploma or GED
• Current Medical Assistant Certification (AAMA, AMT, NHA, NCCT, or RMA) required for Level-1; Level-2 applicants with >2 years of demonstrated experience will be considered in lieu of certification (with limited career-ladder opportunity)
• Current Basic Life Support (BLS) certification via AHA
• Satisfactory completion of applicable competency assessments/skill checklist within 90 days of hire/transfer
• If hired into the Career Ladder, complete training and assessment for the hired level within 90 days
• Ability to communicate clearly and effectively with patients and external parties in a courteous, professional manner
• Knowledge of medical terminology, practices, administrative processes, and organizational policies
• Understanding of patient care and examination procedures
• Maintain confidentiality at all times
• Exhibit compassion, professionalism, organization, and attention to detail
• Work quickly and efficiently to ensure patient comfort and satisfaction
• Fluent in verbal and written English
• Computer literate with working knowledge of Microsoft Office (Outlook, Word)
• Ability to organize, coordinate, prioritize, and facilitate multiple ongoing tasks simultaneously
• Professional verbal and written communication skills
• Ability to work independently or as part of a team
• Reliable attendance without delay

Key physical and mental requirements

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 50 pounds of force
• Ability to sit or stand for extended periods
• Fine motor skills to operate office equipment and machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Logical reasoning for simple and complex problem-solving
• Ability to travel to multiple locations to support business needs as required

Benefits

• Competitive hourly base pay plus a rewarding monthly bonus opportunity
• Three-level career ladder program with lead opportunity (self-paced; promotions offered twice a year)
• Medical, dental, and vision insurance
• Tuition assistance
• Career development and certification reimbursement
• 401K with company match
• Company-paid short-term disability, long-term disability, and life insurance
• Paid time off and paid holidays
• Employee referral program ($500 per successful referral)
• Extensive employer-sponsored discount program