Medical Assistant II

About the role

Join our team as a Medical Assistant and work in a supportive, collaborative environment where you will:

• Work closely with primary care physicians and other healthcare professionals to provide high-quality care to patients
• Assist with scheduling appointments, taking vital signs, and preparing patients for exams
• Contribute to a positive and team-oriented work environment
• Enjoy competitive compensation, benefits, and opportunities for professional development and growth

SEMG offers a rewarding monthly bonus opportunity and a career ladder program for Medical Assistants (three levels and a lead opportunity), with self-paced promotions offered twice a year.

Responsibilities

• Provide immunizations, take vitals, and room patients
• Prepare patients for physician visits, perform tests, and file appropriate documents
• Receive and direct phone calls, update patient records, and ensure forms and consents are completed
• Perform a variety of patient care activities to assist physicians and nursing personnel
• Deliver quality customer service and maintain established quality control standards
• Check-out patients, assist with referral processing, and arrange laboratory services
• Record patients' health history, set up EKG machines, and perform routine specimen collection and tests
• Administer injections and medications, prepare equipment and examination rooms, and clean instruments
• Assist physicians with medical treatments, procedures, and exams
• Manage inventory of medical supplies and equip exam rooms with appropriate supplies
• Handle messages, prior authorizations, and patient calls
• For MA-2 level: Complete Career Ladder online requirements and skills assessments (annual requirement)
• For MA-2 level: Assist in training and evaluation of new hires, inventory management, and supporting other MAs and providers
• For MA-2 level: Maintain logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change)
• For MA-2 level: Review charts, lab test results, and encounter forms for completeness and follow-up
• For MA-2 level: Assist with daily and monthly quality assurance reviews, including emergency kit check-offs

Requirements

• High school diploma or GED required
• Current Medical Assistant Certification (AAMA, AMT, NHA, NCCT, or RMA) or demonstrated experience (MA level-1 or II with >2 years of experience may be considered in lieu of certification, though career ladder opportunities may be limited)
• Current Basic Life Support (BLS) Certification via AHA
• Satisfactory completion of applicable competency assessments/skill checklist within 90 days of hire
• If hired into the Southeast Medical Group Career Ladder, completion of training and assessment for the hired level within 90 days
• Ability to communicate clearly and effectively with patients and external parties in a courteous and professional manner
• Knowledge of medical terminology, practices, administrative processes, and organizational policies
• Understanding of patient care and examination procedures
• Ability to maintain confidentiality at all times
• Compassionate and professional demeanor
• Strong organizational skills and attention to detail
• Ability to work quickly and efficiently to ensure patient comfort and satisfaction
• Proficiency in verbal and written English
• Computer literate with working knowledge of Microsoft Suite (Outlook, Word)
• Demonstrated ability to organize, coordinate, prioritize, and manage multiple tasks simultaneously
• Ability to work independently or as part of a team
• Reliable attendance and punctuality
• Participation in required meetings, training in-services, and committees
• Professional appearance and positive attitude

Key Physical and Mental Requirements

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 50 pounds of force
• Ability to sit or stand for extended periods of time
• Fine motor skills to operate office equipment and machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Logical reasoning for simple and complex problem-solving
• Ability to travel to multiple locations to support business needs as required

Benefits

• Medical, Dental, and Vision Insurance
• Tuition Assistance
• Career Development and Certification Reimbursement
• 401K with company match
• Company-paid Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance
• Paid Time Off and Paid Holidays
• Employee referral program ($500 per successful referral staff hire)
• Extensive Employer-Sponsored Discount Program

Pay

Competitive hourly base pay with a rewarding monthly bonus opportunity.