Medical Assistant II

Certified/Registered Medical Assistant (Level 1 or 2) position in a supportive, team-based primary-care setting.

About the role

Join our collaborative team and work closely with primary-care physicians and other healthcare professionals to deliver high-quality patient care. You’ll assist with clinical and clerical tasks, contribute to a positive work environment, and grow your career through our structured career-ladder program.

Responsibilities

• Provide immunizations, take vital signs, and room patients
• Prepare patients for physician visits, perform tests, and file appropriate documents
• Answer and direct phone calls, update patient records, and ensure all forms and consents are completed
• Deliver quality customer service and maintain established quality-control standards
• Check out patients, assist with referral processing, and arrange laboratory services
• Record patients’ health history, set up EKG machines, administer injections and medications, and perform routine specimen collection and tests
• Prepare equipment and examination rooms; clean instruments
• Assist physicians with treatments, procedures, and exams
• Manage inventory of medical supplies and equip exam rooms
• Handle messages, prior authorizations, and patient calls
• Attend required meetings, training in-services, and participate in committees

Qualifications

• High school diploma or GED required
• Current Medical Assistant Certification (AAMA, AMT, NHA, NCCT, or RMA) or >2 years of demonstrated experience (Level II applicants only; certification required for full career-ladder participation)
• Current Basic Life Support (BLS) certification via AHA
• Satisfactory completion of applicable competency assessments/skill checklist within 90 days of hire
• Clear, courteous, and professional communication with patients and external parties
• Knowledge of medical terminology, practices, administrative processes, and organizational policies
• Ability to maintain confidentiality at all times
• Compassionate, organized, and detail-oriented
• Ability to work quickly and efficiently to ensure patient comfort and satisfaction
• Computer literate with entry-level knowledge of Microsoft Office (Outlook, Word)
• Demonstrated ability to organize, coordinate, prioritize, and facilitate multiple ongoing tasks
• Professional verbal and written communication skills
• Ability to work independently or as part of a team
• Reliable attendance and punctuality

Additional responsibilities for Certified/Registered Medical Assistant-2

• Perform all MA-1 duties
• Complete annual Career Ladder online requirements and skills assessments
• Assist in training and evaluating new hires
• Support inventory management processes
• Assist other MAs and providers as needed
• Maintain logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold-sterilization fluid changes, etc.)
• Review charts, lab results, and encounter forms for completeness and follow-up
• Assist with daily and monthly quality-assurance reviews, including emergency-kit checks

Key physical and mental requirements

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 50 pounds of force
• Ability to sit or stand for extended periods
• Fine motor skills to operate office equipment and machinery
• Ability to receive and comprehend instructions verbally and in writing
• Logical reasoning for simple and complex problem-solving
• Ability to travel to multiple locations as required

Benefits

• Competitive hourly base pay plus a monthly bonus opportunity
• Three-level career-ladder program with self-paced promotions offered twice a year
• Medical, dental, and vision insurance
• Tuition assistance
• Career development and certification reimbursement
• 401(k) with company match
• Company-paid short-term disability, long-term disability, and life insurance
• Paid time off and paid holidays
• $500 employee referral bonus for successful staff hires
• Extensive employer-sponsored discount program