Medical Assistant II

About the role

The Medical Assistant II (MA) provides high-quality, compassionate clinical and administrative support to physicians, hospitalists, and other healthcare professionals in both outpatient and hospital-based settings. This role ensures efficient patient flow, accurate documentation, and exceptional patient care through coordination, education, and hands-on service delivery while adhering to established clinical guidelines, provider supervision standards, and organizational policies.

Responsibilities

• Conducts comprehensive patient intakes, including obtaining vital signs, recording medical histories, and reviewing medication and allergy information.
• Assists providers during examinations, minor procedures, wound care, and diagnostic testing while ensuring patient comfort and safety.
• Performs EKGs, immunizations, and specimen collection in accordance with policy and competency standards.
• Prepares, labels, and processes laboratory samples and point-of-care tests accurately.
• Maintains infection control, safety protocols, and equipment calibration across all clinical areas.
• Supports providers with patient triage, care coordination, and transitions across clinical settings.
• Provides patient education regarding medications, treatment plans, chronic condition management, and preventive care.
• Accurately documents clinical data, provider instructions, and patient updates in the electronic health record (EHR).
• Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to ensure timely care.
• Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as needed.
• Monitors inventory levels and prepares examination or procedure rooms with required supplies and equipment.
• Participates in performance improvement initiatives, clinical audits, and safety drills to support continuous quality improvement.
• Facilitates communication among patients, providers, and interdisciplinary teams to ensure coordinated, patient-centered care.
• Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards.
• Upholds compassionate, culturally competent care while maintaining sensitivity to diverse patient populations.
• Demonstrates excellent guest service to internal team members and patients.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• 1+ years of experience in a physician's office, clinic, or hospital setting.
• Experience using electronic health record (EHR) systems (Epic, Athena, Cerner, or equivalent).
• Graduate of an accredited Medical Assistant program required.
• Basic Life Support (BLS) certification required.
• Certification or registration (AAMA, AMT, NHA, or equivalent) strongly preferred.
• Bilingual (English/Spanish) preferred.
• Certified in EKG or phlebotomy procedures through an approved program preferred.
• Prior exposure to multi-specialty or hospital-based environments preferred.

Skills

• Skilled in obtaining and documenting vital signs (blood pressure, temperature, pulse, respiration, SpO₂, height, and weight).
• Proficient in EKG administration and other routine diagnostic procedures as directed by the provider.
• Knowledge of infection control, universal precautions, and sterile technique.
• Competent in assisting with minor procedures, patient preparation, and clinical room setup.
• Proficient in medical terminology, documentation accuracy, and appointment scheduling.
• Strong computer skills, including accurate data entry and EHR navigation.
• Ability to manage multiple priorities, follow workflows, and maintain confidentiality.
• Demonstrates professionalism, accountability, and teamwork consistent with the organization’s mission, vision, and values.
• Demonstrates professionalism, reliability, and adaptability in a fast-paced environment.
• Committed to continuous learning, patient-centered care, and upholding quality and safety standards.
• Ability to work independently in a fast-paced, cross-functional environment.

Pay

The anticipated base salary range for this position is $18.00 to $27.00 per hour. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.