Medical Assistant II

About the Role

The Medical Assistant II (MA II) supports the delivery of urological services, performs required work, and functions as an effective member of the interdisciplinary team. This position collaborates with staff within their practice or other professional disciplines to achieve effective and efficient patient care delivery and desired patient outcomes.

Responsibilities

• Perform various administrative and clinical duties under the direction of an assigned supervisor.
• Coordinate and schedule patient appointments with physicians, nursing, and other staff members.
• Spend at least 50% of daily time on additional office responsibilities.
• Greet and prepare patients, measure and record vital signs.
• Record patient interviews, history, and chief complaints.
• Provide patient education on medications, disease management, home treatments, and special diets.
• Prepare patients for examinations and perform routine screening tests.
• Assist physicians with exams, perform phlebotomy, and collect lab specimens.
• Perform basic lab tests, EKGs, and assist with X-ray and physician therapy procedures.
• Prepare and administer medications with physician authorization.
• Change dressings, apply bandages, remove sutures, and perform other first aid procedures.
• Use CPR skills when necessary.
• Prepare accurate, legal, and ethical documentation at all times.
• Open and close the office, assist in maintaining patient logs for lab requests, CT scans, and other treatment orders.
• Maintain a prescription ledger as needed.
• Ensure smooth back-office flow, keep rooms full, and assist with room turnover.
• Perform thorough new patient work-ups, including X-rays, vitals, and new patient packet explanations.
• Add and update medical history for all patients.
• Set up exam rooms accurately and completely for physicians.
• Ensure all patient medications are updated before physician visits.
• Handle set-up for in-office surgical procedures and ensure appropriate consent forms are completed correctly.
• Scribe as assigned per physician office flow.
• Prepare for patient visits the following day, including confirming appointments.
• Complete patient medical record requests when necessary.
• Assist in the orientation and training of new personnel.
• Assist with other administrative projects and tasks as needed.
• Ensure proper handoff of responsibilities once tasks are completed.
• Meet attendance criteria, start work promptly, and be punctual for assigned shifts.
• Respect and acknowledge the organization’s commitment to cultural diversity.
• Demonstrate efficient use of time and resources.
• Adhere to HR and corporate policies and procedures.
• Ensure all medical records are accurate and complete for all patients.
• Ensure compliance with healthcare regulations, medical laws, and high ethical standards.
• Support compliance and accreditation efforts, including OSHA, HIPAA, and CMS guidelines.
• Perform other position-related duties as assigned.

Requirements

• Graduate of a Medical Assistant program or equivalent experience (based on State regulation requirements).
• 6 months of experience working within a physician’s office desired; urology experience preferred.

Skills

• Excellent organizational skills and ability to perform well in stressful situations.
• Knowledge of healthcare systems operations such as EMR and Practice Management Solutions.
• Ability to work independently and manage multiple deadlines.
• Project management and vendor relations (for ordering office and clinical supplies).
• Database management and strong problem-solving skills.
• Proficiency in computer programs and applications, including Microsoft Office.
• Excellent verbal and written communication skills.
• Exceptional patient service throughout all interactions.
• Strong attention to detail and compliance with HIPAA regulations for patient confidentiality.

Certifications

Medical Assistant Certification or Registration preferred.

Physical Demands

• Carrying Weight Frequency:
  • 1-25 lbs: Frequent (34% to 66%)
  • 26-50 lbs: Occasionally (2% to 33%)
• Pushing/Pulling Frequency:
  • 1-25 lbs: Seldom (up to 2%)
  • 100+ lbs: Seldom (up to 2%)
• Lifting - Height, Weight Frequency:
  • Floor to Chest, 1-25 lbs: Occasional (2% to 33%)
  • Floor to Chest, 26-50 lbs: Seldom (up to 2%)
  • Floor to Waist, 1-25 lbs: Occasional (2% to 33%)
  • Floor to Waist, 26-50 lbs: Seldom (up to 2%)

Minimal travel required.