Medical Assistant II Ambulatory Float Pool

This position supports the Ambulatory Float Pool, providing staffing for ambulatory clinics across the Atrium Health Wake Forest Baptist region, with a focus on the northwestern areas (Elkin, Hickory, Mt Airy, Sparta, Statesville, Wilkes, etc.) and coverage extending as far east as Winston-Salem, NC. Clinics offer a variety of care, including primary care, internal medicine, specialty care, OB/GYN, and pediatrics.

Qualifications

• Graduation from an accredited Medical Assistant program required.
• Minimum of two years of direct patient care experience.
• Must hold one of the following certifications:
  • CMA from American Association of Medical Assistants (AAMA)
  • CCMA from National Health career Association (NHA)
  • NCMA from National Center for Competency Testing (NCCT)
  • RMA from American Medical Technologists (AMT)
  • RMA from American Allied Health
  • NCMSMA from National Healthcare Worker’s Association (NHCWA)
  • NRCMA from National Association for Health Professionals (NAHP)
  • NRMA from National Registry of Medical Assistants (NRMA)
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) required.
• Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) certification may be required within one year for select specialty areas.
• Previous clinic or ambulatory care experience preferred.

Responsibilities

• Support the organization's mission, vision, values, and patient care standards.
• Schedule patient appointments, procedures, surgeries, and hospital admissions as applicable.
• Perform patient intake, including medical history collection, screenings, documentation, and vital signs.
• Assist providers during examinations, treatments, and procedures.
• Administer medications and vaccines as directed by the provider and maintain accurate medication records.
• Collect and process laboratory specimens in accordance with established policies and procedures.
• Perform point-of-care testing and screening procedures, including EKGs, hearing, vision, and pulmonary assessments.
• Maintain exam rooms, treatment areas, clinical equipment, and supplies to ensure a safe and efficient patient environment.
• Complete clerical and administrative duties, including answering phones, data entry, insurance form processing, and medical record documentation.
• Adhere to infection prevention, safety, and biohazard handling protocols.
• Accurately document patient care activities in the electronic medical record.
• Perform other duties as assigned to support clinic operations.

Skills & Competencies

• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced clinical environment.
• Commitment to patient-centered care, safety, and confidentiality.
• Proficiency in medical documentation and electronic health record systems.

Work Environment

Typical outpatient clinic setting.

Physical Requirements

• Frequent standing, walking, reaching, bending, and manual dexterity.
• Ability to communicate effectively with patients, providers, and team members.
• Ability to lift, carry, push, or pull up to 50 pounds, with occasional requirements up to 100 pounds as job duties require.