Medical Assistant II-Ambulatory care
About the role
The MA is an important liaison between the patient/family, provider, and other care team members. The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record. The MA performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol.
Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org.
Responsibilities
- Coordinating patient flow
- Assisting in clinical data collection and review for patient intake
- Ensuring appropriate information is available to the provider
- Entering pertinent history in the medical record
- Performing and assisting with clinical procedures per protocol
Requirements
- High school diploma or GED
- Must obtain BLS through AHA within 90 days
- Completion of a certified Medical Assistant program or MA certification
- Acceptable certifications: Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA), Clinical Medical Assistant (CCMA), National Healthcare Association (NHA)
Qualifications
- Medical Assistant I: meets the base requirements above
- Medical Assistant II: minimum of 2 years of experience as a Medical Assistant
- Medical Assistant III: 5+ years of experience as a Medical Assistant; completion of an accredited Medical Assistant program required
Skills
- Basic clinical and administrative skills (Medical Assistant I)
- Demonstrated proficiency in clinical and administrative tasks; ability to mentor and train new Medical Assistants (Medical Assistant II)
- Advanced clinical and administrative skills; involvement in quality improvement initiatives and advanced patient care; serves as a coach, preceptor, and mentor to new medical assistant associates (Medical Assistant III)