Medical Assistant II - Allergy Department - Peabody
Beth Israel Lahey Health · Peabody, MA · 2 wk ago
Healthcare$22.05–$29.68/hrFull-time
Job Description
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Essential Duties & Responsibilities
- Advanced Epic Knowledge
- Acts as first point of contact for basic Epic related questions from Medical Assistants and Clinical Staff
- Assists with troubleshooting Epic related issues using documented best practices.
- Acts as a first-level practice resource, or “go to” person, for day-to-day process questions and new practice initiatives
- Proactively problem solves basic issues with the ability to understand, listen, and solve or escalate any issues before they become more serious.
- Accepts assignments/projects that maintain regulatory compliance.
- Accepts assignments/projects that improve QI processes.
- Precepts new Medical Assistants
- Facilitates orientation, including scheduling of orientation activities and tracking that specific orientation activities were completed.
- Mentors and train new staff on practice policies and procedures
Minimum Qualifications
- Education: High School Diploma or equivalent required
- Licensure, Certification, Registration: Preferred: Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) required upon promotion and maintained.
- Skills, Knowledge & Abilities: Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met and to optimize practice workflow. Must possess advanced computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow.
- Experience: Minimum of three (3) years of experience as a Medical Assistant with a minimum of one (1) year as a Medical Assistant at Lahey
Pay Range
$22.05 – $29.68