Medical Assistant I Pediatrics

About the role

This position is located at Wake Forest Health Network: Greensboro Northwest - Pediatrics. The role is full-time with benefits eligibility and works 40 hours per week, Monday to Friday from 8:00am to 5:00pm, alternating Saturdays.

Responsibilities

• Prepares and rooms the patient for exam by obtaining vital signs and gathering/documenting/updating pertinent health information (i.e., chief complaint, allergies, and/or medications).
• Makes sure to complete Clinical Integration/Quality Improvement measures with notification to clinician for opportunities within their scope.
• Performs laboratory procedures (i.e., strep test, wound culture, specimen collection, etc.) using principles of aseptic technique and standard precautions/infection control guidelines.
• Aids the Physician/Advanced Practice Professional (APP) with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc.
• Administers routine medications, under Physician/APP orders or medical group approved standing orders/protocols, which may include but are not limited to immunizations, antibiotics, vitamins, and topical agents.
• Fulfills necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services. Refers questions to Registered Nurses and Physician/APC per scope of practice guidelines and relays information back to patient as directed.
• Communicates with Physician/APP and other members of the health care team to ensure smooth clinic flow and adjusts as necessary. Effectively communicates accurate and timely information with the patient.
• Might perform basic and advanced clinical support tasks or skills based on the specialty and appropriate competencies such as but not limited to removal of sutures and staples, laboratory procedures (throat/nose culture, drug screen), phlebotomy - butterfly, venous heel stick, EKG, spirometry, Holter monitor application, prescription refills using approved protocols, etc., under clinical supervision.

Requirements

• Licenses, Registrations, and Certifications: Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) required. Current Medical Assistant certification from one of the following is required: CMA from American Association of Medical Assistants (AAMA), CCMA from National Health career Association (NHA), NCMA from National Center for Competency Testing (NCCT), RMA from American Medical Technologists (AMT), RMA from American Allied Health, NCMSMA from National Healthcare Worker’s Association (NHCWA), NRCMA from National Association for Health Professionals (NAHP), NRMA from National Registry of Medical Assistants (NRMA).
• Education: High School Diploma or GED; Associate’s Degree in Medical Assisting preferred. Graduation from an accredited Medical Assistant program required.
• Experience: 1 year of experience preferred.

Qualifications

• Knowledge, Skills & Abilities: Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency. Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians. Proficient computer skills including keyboarding, navigation within a Windows operating system, and use of electronic mail with exposure to electronic medical records systems. Demonstrates customer service skills that support a positive patient experience.

Physical Requirements and Working Conditions

• Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday. Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
• Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills. Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids. Will be required to wear protective clothing and equipment as needed. Operates all equipment necessary to perform the job.

Benefits and More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.