Medical Assistant I

Patient Flow

• Review daily schedule and verify availability of supplies and working equipment for the day.
• Prepare patient chart prior to appointment time.
• Direct patient flow and room turnover in assigned areas.
• Communicate with the patients and families and keep them informed of schedule delays.
• Maintain cleanliness, inventory and preparedness of assigned exam rooms.
• Provide assistance to patients that need help with ambulation or those dependent on a wheelchair or walker.
• Communicate changes to patient's schedule with the provider and team members.
• Cook up interpreter services as needed.
• Communicate with families and patients to insure they understand flow and expectations for the visit.
• Provide interpretation as requested.
• Schedule appointment as ordered by provider.
• Coordinate interpreter services as needed.
• Direct Patient Care
  • Perform vital sign, diagnostic tests and laboratory tests including waived lab test, venipuncture and specimen processing.
  • Accurately document medical information in patients' records (flow sheet, progress notes, immunization records, growth charts, refill logs, etc.) lab logs and quality control logs.
  • Determine immunization status and administer immunization as needed.
  • Administer medication as ordered by providers.
  • Label prepackaged medication as directed by providers.
  • Determine type of appointment needed and prepare patient appropriately.
  • Absorb information to patients as instructed by providers.
  • Call/fax refill request to the pharmacy as ordered by providers.
  • In-Direct Patient Care
    • Check sharps containers daily, replacing when full.
    • Stock information pamphlets and forms in the clinic daily.
    • Stock exam rooms, nurse's station, vaccine administration station and lab daily.
    • Organize and maintain clean and soiled utility rooms and storage areas.
    • Disinfect and sterilize equipment.
    • Maintain proper quality monitoring/control program for sterilization system.
    • Assist the front desk as needed to expedite check in of patients.
    • Clean and disinfect exam tables, counters, and equipment such as scales, toys and blood pressure cuff per VGMHC Infection Control Guidelines.
    • Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
    • Knowledge, Skills And Abilities Required
      • Bilingual/bicultural proficiency in Spanish and English preferred.
      • Knowledge of medical terminology.
      • Ability to multi-task and set priorities in an ever-changing environment while maintaining a calm, professional environment.
      • Knowledge and skills through experience and/or training to be able to provide care appropriate to the age of patients served by the clinic.
      • Recognize own limitations and seek guideline/assistance appropriately.
      • Rota to other clinics as needed within the guidelines of the union contract.
      • Education and Experience Required:
        • High school diploma or equivalent.
        • Completion of Medical Assistant training program and certification.
        • One year previous medical assistant experience preferred.
        • Basic Life Support (BLS)/Cardio-Pulmonary Resuscitation (CPR) certification required, or ability to obtain within 30 days of hire.
        • Behavioral Competencies
          • Accountability
          • Role model VG's mission, vision, and shared values
          • Customer-Focus
          • Listen to the voice of the customer and strive to delight them by exceeding their expectations
          • Teamwork
          • If someone needs help, help them
          • Initiative
          • Be innovative, apply fresh ideas, and continuously improve how you do your work
          • Confidentiality
          • Maintain strict confidentiality and respect the privacy of others
          • Ethical
          • Demonstrate integrity, honesty, and stewardship in all encounters at work
          • Respect
          • Demonstrate consideration and appreciation for co-workers and patients
          • Communication
          • Convey thoughts and ideas as well as understand perspective of others
          • Physical Requirements
            • Percentage of time spent
              • Standing: 25%
              • Walking: 45%
              • Sitting: 25%
              • Lifting/Carrying: 5%
              • Physically demanding tasks: Must be able to lift/carry 40 lbs. supplies.
              • Working Environment/Physical Hazards
                • Work in well-lighted, ventilated environment.
                • Exposure to blood borne pathogens.
                • Exposure to potentially hazardous chemicals.
                • Equipment used
                  • Office equipment
                  • Computer
                  • Telephone
                  • Fax
                  • Copier
                  • Medical equipment
                    • Autoclave
                    • Non-stress test
                    • Fetal Doppler
                    • EKG
                    • Pulse oximeter
                    • Audiometer
                    • Nebulizer
                    • O2 tank
                    • Liquid nitrogen
                    • Glucometer
                    • Hemoglobin A1C
                    • Cholesterol Screening Equipment
                    • Hemoglobin Screening Equipment
                    • Ultra sound machine
                    • Immunization Staff member must meet immunizations requirements as stated in VGMHC's immunization policy and state and federal guidelines.
                    • VGMHC is an Equal Opportunity Employer.
                      • No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.
                      • The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination.