Medical Assistant I

Department: Patient Services – Clinical Services
Location: Hyattsville, MD
Classification: Non-Exempt/Hourly

About the Role

Collaborate with physicians, nurses, and other clinical staff to provide comprehensive, high-quality medical care to La Clínica del Pueblo’s patients. Work with the Chief Medical Officer, Providers, Medical and Patient Services Department, Care Coordinators, and other members of the organization to perform Medical Assistant responsibilities and ensure patient adherence to recommended health maintenance and treatment guidelines. Quality of care and patient satisfaction are the primary goals.

Qualifications

Required Education and Experience

• High School Diploma or General Education Development (GED)
• Bilingual, Spanish/English
• Minimum one year of experience working in a clinical environment

Preferred Education and Experience

• Experience working with HIV-positive patients
• Experience working in a Latino community or underserved populations

Required Skills/Abilities/Certifications/Licenses

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
• CPR or BLS certification

Preferred Skills/Abilities/Certifications/Licenses

• Pediatric and adult phlebotomy

Responsibilities

Administrative

• Review charts before clinic sessions to flag pending health maintenance and treatment issues
• Follow up on missing referral documentation and/or consults, laboratory work, and diagnostic imaging
• Arrange and ensure follow-up internal and external referral appointments and patient specialty care
• Communicate inventory needs (medical and office supplies) to supervisor
• Monitor patient panel for preventive measures, urgency, and other pending follow-up
• Work collaboratively with teams on all administrative duties to ensure task completion and continuity of care
• Actively check voicemails and respond to calls assigned to the team daily
• Provide patient education around treatment adherence, STD and HIV prevention, family planning, healthy habits, and other issues as appropriate
• Support clinical functions with chart reviews necessary for reports
• Adhere to the PCC – Floater Role protocol when assigned to a task
• Document all follow-up activities and interactions in the patient’s medical record
• Participate regularly in one-on-one meetings with supervisors, team huddles, triads, case reviews, and staff meetings
• Document member, provider, and customer compliments, concerns, or feedback on areas of improvement; resolve when able or escalate to manager, supervisor, or designee
• Support peers, clinical staff, and providers
• Create a professional, collaborative, and positive work environment
• Adhere to all La Clínica del Pueblo’s policies and procedures
• Perform all other duties as assigned

Medical

• Coordinate clinic sessions and support managing the clinic flow
• Assist providers during procedures, obtain patient’s informed consent, and provide before and aftercare instructions
• Administer vaccines and non-intravenous injections and perform venipunctures as directed by a licensed provider
• Operate medical equipment in the office
• Administer medication as directed by a licensed clinician
• Collect blood samples from all patient/member population members using age-appropriate venipuncture or capillary puncture following LCDP policies
• Perform on-site laboratory services and patient procedures (including simple dressing changes, urine dipsticks, finger/heel sticks, A1C, EKGs, adult/pediatric immunizations, injections, and venipuncture) ordered by a physician
• Instruct patients on collecting and packaging other specimens, such as urine, stool samples, and timed collections
• Dispose of biological waste, needles, and related hazardous materials according to laboratory safety and infection control practices and federal, state, and local laws and regulations
• Examine and maintain the integrity of sterile packages
• Follow defined laboratory procedures and support awareness of changes to procedures
• Maintain a clean, adequately stocked, and safe work environment
• Decontaminate, clean, package, sterilize, store, and distribute medical/surgical equipment and supplies following CDC, OSHA, and CLIA guidelines
• Support orientation and practical training

Physical Requirements

• Prolonged periods of screen time, sitting at a desk, and standing