Medical Assistant I

SUMMARY

MA provides patient care under the direction of a physician by performing specific services and attending to the patient's personal needs and comfort.

About the Role

Minimum Qualifications:

• Graduation from an accredited Certified Medical Assistant program.
• Pediatric MA experience preferred.

Qualification Requirements:

• Solid understanding of medical terminology through formal education or hands-on training.
• Proficient in Microsoft Teams, Outlook, and general office software.
• Strong ability to communicate and adapt care to the needs of diverse patient populations (pediatric, adolescent, adult, and geriatric).
• Demonstrates excellent verbal and written communication skills and consistently provides top-tier patient care.
• Hightly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Able to problem-solve independently, think critically, and follow through on tasks without constant supervision.
• Quick to learn new processes and adapt to change with a positive, solutions-focused mindset.
• Works well in a team environment while also being self-motivated and proactive in individual responsibilities.
• Shows up consistently and on time—reliability and accountability are essential to team success.

  Essential Functions

  • Must be able to work independently.
  • Answer telephones and greet patients in a professional, courteous, and caring manner.
  • Ability to perform front desk check-in/out, collect copayments and payments on patient balances, and schedule patients.
  • Properly and systematically update patient medical records and information in the NextGen Electronic Health Records (EHR) system.
  • Assist in coordinating (scheduling appointments) and conducting patient care from pre-visit through post-visit.
  • Show patients to the examination rooms and prepare them for the physician.
  • Taking medical histories and recording vital signs.
  • Thoroughly communicate and explain treatment procedures to patients using effective and appropriate communication skills received from training.
  • Assisting the physician during the examination and procedures, handing instruments and materials, or performing such tasks as giving injections and removing sutures, changing sterile and non-sterile dressings.
  • Collect and prepare laboratory specimens; perform “in-house” laboratory tests on premises.
  • Dispose of contaminated supplies; sterilize medical instruments; prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Promote patient and family understanding of the educational content and their involvement in the plan of care, and document this in the patient record.
  • Provide patients with recommended web-based resources.
  • Prepare and administer medications as directed by a physician; conduct a medical reconciliation to compare the medicines the patient is currently taking with those about to be provided to avoid harmful interactions.
  • Ensure that the medical visit is accurately and precisely documented in the patient's EHR.
  • Provide patients with information concerning the availability of care during after-hours as needed.
  • Participate in workflow meetings and Quality Improvement (QI) meetings to assist in the continuous refinement of patient care continuity.
  • Remain current and up to date on population health data; attend in-house training and lectures to understand trends.
  • Telephone prescriptions to a pharmacy; authorize drug refills as directed.
  • Perform other clinical functions as delegated and supervised by the physician.

  Physical Demands

  • Standing, sitting, walking, stooping, stretching, reaching, kneeling, talking, lifting.
  • Controlled setting with direct interactions with patients and staff in person and by phone.

  Work Environment

  • In an office, a climate-controlled setting with direct interactions with patients and staff in person and by phone.

  Benefits

  • 401(k)
  • AD&D insurance
  • Dental Insurance
  • Health Insurance
  • Health savings account
  • Life insurance
  • Vision insurance
  • Paid time off
  • Travel reimbursement