Medical Assistant HIV Specialist

About the role

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay. Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Lending Hands for Life team! The Medical Assistant – HIV Specialist is a hands‑on clinical role supporting Erie’s HIV, PrEP, and Hepatitis C patients through direct care, counseling, education, and seamless coordination within the Lending Hands for Life program, ensuring every patient receives compassionate, comprehensive support.

The Erie Advantage Pledge – Working Together For What Matters Most: Erie makes a pledge that all current and future employees can feel confident that: Our mission, vision, and values unite us. Our voices matter. We do things well. Our inclusive culture promotes balance and belonging. We find our career sweet spot at Erie.

Responsibilities

• Performs core clinical and administrative responsibilities to support providers, including completing the Erie Rooming Workflow, documenting vital signs, administering immunizations, assisting with exams and procedures, and conducting in‑scope laboratory tasks.
• Prepares and maintains exam rooms by ensuring they are clean, organized, stocked, and equipped with properly functioning instruments; cleans and sterilizes medical equipment according to Erie standards.
• Manages patient flow, scheduling, confirmation calls, medical records, and communication of health information to ensure efficient, patient‑centered clinic operations.
• Participates in visit prep, huddles, ExemplErie tasks, interdisciplinary meetings, and annual competency requirements; cross‑trains across all Erie specialties and adheres to all clinical procedure standards.
• Conducts comprehensive assessments to support and maintain medication adherence for patients living with HIV; documents encounters, reviews charts, and coordinates care between visits by processing lab orders, refills, and patient communications.
• Facilitates timely medication access, maintains LHL vaccine inventory, participates in case conferences and CQI initiatives, conducts rapid HIV testing and counseling, provides education on HIV treatment and prevention, and ensures accurate Epic documentation and outreach to retain patients in the LHL Program.

Qualifications

• CPR certification – must always be current