Medical Assistant- Hebron Litton Lane Primary Care

Reports to the Practice Manager or Team Leader, the Medical Assistant provides clinical support to the physician and mid-level providers. The Medical Assistant gives instructions to patients as directed by the providers and ensures compliance with all OSHA/CLIA and HIPAA regulations.

Benefits

• No nights, holidays, or weekends (exceptions include Urgent Care and After-Hours Clinics)
• Paid Time Off
• Medical, Dental, and Vision coverage
• 403b retirement plan with employer match
• Opportunity for career growth

Responsibilities

• Escort patients to exam rooms, interview patients, measure vital signs (weight, blood pressure, pulse, temperature), and document all information in patients’ charts
• Document appropriate patient history in patients’ charts
• Provide clear direction to the patient, address patient concerns about the exam, and document appropriately
• Prepare the patient for the exam and assist providers during the examination
• Perform nursing procedures under the supervision of providers
• Provide instructions to patients under direction of the provider(s)
• Collect and prepare laboratory specimens and perform basic laboratory tests
• Prepare and administer medications as directed by the provider
• Ensure all information is complete and accurate in the patient chart
• Complete all forms vital to the revenue cycle (e.g., verification/clarification of orders, waivers for non-covered services, encounter forms)
• Maintain adequate supplies in exam rooms and workstations
• Clean and disinfect exam rooms
• Perform cleaning, maintenance, and/or sterilization of equipment and instruments; report malfunctions to the appropriate supervisor
• Maintain OSHA, CLIA, and HIPAA compliance
• Maintain all logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change)
• Assist with completion of patient requests
• Take telephone messages and provide feedback/answers to patient/provider/pharmacy calls
• Triage and process messages from patients and front office staff to providers
• Complete referral processes, outpatient test scheduling, and precertification
• Ensure timely and accurate filing/distribution of all patient information
• Interact with Central Billing Office as needed to resolve patient issues
• If working as a scribe, follow guidelines for scribing as described in the Scribe policy
• Other duties as assigned by the Clinical Coordinator or Practice Manager

Requirements

• Minimum: High School Diploma or G.E.D.
• Proficiency in Excel, Word, Outlook, and PowerPoint
• One of the following:
  • 1 year of MA, CNA, PCA, STNA, or SEH Clinical Care Tech experience
  • Completion of an MA Program and MA Externship
  • Completion of SEP MA Internship
  • Completion of EMT Certification Program
  • Degree in Health or Biological Sciences inclusive of hands-on clinical patient care activities

Clinical Requirements

• Obtaining vital signs (manual blood pressure, pulse, respirations, temperature)
• Assisting providers with exams and procedures
• Administering injections and immunizations
• Performing EKG and other essential laboratory procedures
• Collecting patient samples (fingerstick, throat/nose swabs, urine)
• Answering and triaging patient phone calls and questions

Licenses and Certifications

Preferred: An approved credential, such as the CCMA, CMA, RMA, ARMA, or EMT.

FLSA Status: Non-Exempt