Medical Assistant - Primary Care Clinic

About the role

The Medical Assistant provides comprehensive clinical and administrative support to healthcare providers in delivering quality patient care. This role encompasses direct patient care activities including vital sign assessment, medication administration, and patient education; clinical documentation and electronic health record management; coordination of referrals and prior authorizations; and administrative functions essential to clinic operations. The Medical Assistant works under the supervision and guidance of the Clinic Nursing Supervisor or Practice Manager, collaborating as part of an integrated healthcare team to ensure efficient clinic workflow and optimal patient outcomes.

Responsibilities

Essential Job Functions

• Patient Care & Clinical Support
  • Room patients and collect pertinent information including vital signs, current medications, medical history, and chief complaint for provider review
  • Prepare exam rooms with necessary supplies and instruments; assist providers during examinations and procedures; ensure proper cleaning and sterilization of all equipment
  • Administer immunizations, vaccines, and contraceptive injections with direct supervision per established protocols and provider orders
  • Provide patient education and instruction as directed by healthcare providers
  • Perform EKGs, spirometry, glucose monitoring (point-of-care testing), CLIA-waived laboratory tests including urinalysis and pulse oximetry as ordered
  • Conduct focused visits for blood pressure monitoring, suture/staple removal, injection appointments, weight checks, and other routine procedures as directed
• Documentation & Records Management
  • Accurately document vital signs, medications, patient histories, immunizations, and clinical findings in the electronic medical record system
  • Process and input prescription refill requests into electronic records and route appropriate providers for approval
• Communication & Coordination
  • Respond to incoming calls and messages from patients regarding medical questions, appointment scheduling, and general inquiries
  • Coordinate with other healthcare providers, insurance companies, and pharmacies regarding patient care and insurance coverage issues
  • Collaborate with referral coordinator to identify authorization requirements and obtain prior approvals for medications and procedures as directed
  • Participates in required education for DNV programs as applicable to position
• Supply & Inventory Management
  • Maintain adequate inventory of medical supplies in examination rooms and central supply areas
  • Stock and reorder medications in coordination with Practice Manager and vaccine coordinator, following provider specifications for required supplies and vaccines
• Administrative Support
  • Support reception duties including appointment scheduling, chart preparation, and phone coverage as needed
  • Maintain current procedure guidelines and protocols to assist other staff members
  • Performs other related duties as assigned

Schedule

• Variable Hours: Position requires flexibility to work evenings, weekends, and holidays as patient care needs and clinic operations dictate
• Multi-Specialty Support: May be assigned to work across various medical specialties within the practice

Qualifications

• Education Required: High school graduate or equivalent. Copy must be provided upon hire.
• Licenses/Certifications/Registrations Required: Current BLS certification
• Experience Required: The ability to work with a culturally diverse population
• Other: Knowledge of computers, phones, and other office equipment. Knowledge in clinical equipment including but not limited to: EKG, vital sign monitoring devices, glucometer, scales, various lab testing equipment, etc.

Physical Requirements

The physical and sensory functions described below are essential to the successful performance of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Sufficient auditory ability to detect and respond to various sounds, including patient alarms and verbal communication
• Clear and effective communication is essential, as is the ability to interact with patients, families, and healthcare team members
• Visual acuity necessary for observing patient conditions, reading documentation and monitors, and distinguishing colors for clinical purposes
• Tactile perception important for assessing physical characteristics such as temperature, size, shape, or texture during patient care
• Motor coordination required for reaching, grasping, handling, and performing fine motor tasks necessary for the use of medical equipment and procedures
• Occasional stooping, kneeling, crouching, or crawling when assisting patients or accessing equipment
• Walking and standing are typically continuous throughout the shift
• Ability to lift up to 50 pounds independently and frequent pushing, pulling, carrying, or repositioning of objects or patients weighing up to 25 pounds
• Occasional lifting or transferring of individuals weighing over 100 pounds, with the expectation that appropriate lifting techniques, mechanical aids, or team assistance will be used
• May sit for long periods of time

Working Conditions

• Primarily performed in an indoor healthcare environment, such as a hospital, clinic, or long-term care facility
• Variable indoor temperatures
• Frequent exposure to infectious and contagious diseases, hazardous materials, and medical equipment; requires adherence to safety protocols and use of personal protective equipment (PPE) as required
• Fast-paced and unpredictable environment requiring ability to respond quickly to changing circumstances, including high-pressure or emergency situations
• Multiple simultaneous demands and varying levels of noise due to medical equipment, staff activity, and patient needs

Pay

• Hourly Rate: $21.79 – $36.48
• $8,000 sign-on bonus with 3-year commitment