Medical Assistant/Health Promotions

Key Responsibilities

• Assist providers with patient examinations, treatments, and telemedicine visits.
• Obtain, document, and enter patient clinical data into the electronic medical record (EMR).
• Perform clinical procedures including venipuncture, specimen preparation, EKGs, urine dipstick testing, pulmonary function testing, vision screening, and body composition analysis.
• Administer vaccines and injections as ordered by providers (e.g., influenza immunizations).
• Record vital signs and support providers during examinations.
• Serve as a medical chaperone when required.
• Conduct blood pressure screenings onsite and at offsite events.
• Maintain clinical equipment logs (AEDs, oxygen, etc.) and ensure compliance with temperature monitoring requirements.
• Ensure exam rooms are clean, organized, and adequately stocked.
• Manage medical supply inventory in accordance with policies.
• Respond to medical emergencies using BLS/CPR protocols and activate emergency response procedures.
• Perform ergonomic assessments and document findings per organizational standards.
• Serve as a resource for equipment maintenance, calibration, and vendor coordination across sites.

Front Office & Administrative Support

• Greet employees, patients, and visitors in a professional and courteous manner.
• Manage front desk operations, ensuring secure and authorized access to the facility.
• Schedule appointments and coordinate provider calendars and clinic activities.
• Answer phones, triage inquiries, and route urgent matters appropriately.
• Prepare and distribute program-related documentation (e.g., health screenings, immunization campaigns).
• Maintain and update patient/employee medical records.
• Clock in/out employees and manage payroll processing.
• Clock in/out patients and manage appointment scheduling.
• Clock in/out vendors and manage contract management.
• Clock in/out contractors and manage project management.
• Clock in/out interns and manage training programs.
• Support general administrative and operational functions as needed.

Technology & EMR Superuser Responsibilities

• Serve as an EMR superuser; attend system trainings and support calls.
• Provide on-site support and training to staff on EMR, patient portal, and telehealth platforms.
• Troubleshoot system issues, submit IT tickets, and track resolution progress.
• Aid in system configuration, including appointment types and scheduling templates.
• Support patients and staff with portal access, scheduling, and usability issues.
• Coordinate with IT department to resolve technical issues.
• Support software upgrades and new system implementations.

National Program Coordination & Operational Support

• Coordinate procurement and distribution of vaccines (e.g., influenza) across locations.
• Serve as liaison with laboratory vendors (e.g., Quest, LabCorp) for account setup and issue resolution.
• Partner with procurement and vendors to source medical supplies and equipment; manage ordering and vendor relationships.
• Maintain relationships with Stericycle, ensuring compliance and coordinating services.
• Support first responder program development, including CPR training coordination and AED procurement.
• Ensure OSHA and compliance standards are maintained at assigned locations.
• Collaborate with Risk Management and external partners on ergonomic and safety initiatives.
• Aid in CLIA certification processes and compliance.
• Collaborate with cross-site teams to standardize best practices and support wellness programming.

Qualifications

• High School Diploma or equivalent required.
• Completion of an accredited Medical Assistant or Licensed Practical Nurse (LPN) program required.
• Current certification (CMA, RMA, or LPN licensure) required.
• Minimum 3 years of experience in a medical assistant or LPN role.
• Ambulatory care experience preferred.
• Corporate or occupational health setting experience preferred.
• Experience with EMR systems and Microsoft Office applications.

Skills & Competencies

• Strong verbal and written communication skills.
• Ability to lead calls and coordinate with vendors and cross-functional teams.
• Excellent multitasking and organizational skills.
• Self-starter with strong problem-solving abilities.
• Advanced computer proficiency and systems aptitude.
• Ability to maintain confidentiality and handle sensitive information.
• CPR/AED certification required (or ability to obtain within 6 weeks of hire).