Medical Assistant- Greendale Primary Care

Regular full-time position, 40 scheduled hours per week.

About the role

Reports to the Practice Manager or Team Leader. The Medical Assistant provides clinical support to physicians and mid-level providers, offers patient instructions as directed, ensures compliance with OSHA/CLIA and HIPAA regulations, and completes duties vital to business operations.

Responsibilities

• Escort patients to exam rooms, interview patients, measure vital signs (weight, blood pressure, pulse, temperature), and document all information in patients’ charts.
• Document appropriate patient history in patients’ charts.
• Provide clear direction to patients, address concerns about exams, and document appropriately.
• Prepare patients for exams and assist providers during examinations.
• Perform nursing procedures under provider supervision.
• Provide instructions to patients as directed by providers.
• Collect and prepare laboratory specimens, perform basic laboratory tests.
• Prepare and administer medications as directed by providers.
• Ensure all patient chart information is complete and accurate.
• Complete forms vital to the revenue cycle (e.g., verification/clarification of orders, waivers for non-covered services, encounter forms).
• Maintain adequate supplies in exam rooms and workstations.
• Clean and disinfect exam rooms; perform cleaning, maintenance, and sterilization of equipment and instruments.
• Report malfunctioning equipment to the appropriate supervisor.
• Maintain OSHA, CLIA, and HIPAA compliance.
• Maintain logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid changes).
• Assist with patient requests and take telephone messages; provide feedback and answers to patient/provider/pharmacy calls.
• Triage and process messages from patients and front office staff to providers.
• Complete referral processes, outpatient test scheduling, and precertification.
• Ensure timely and accurate filing/distribution of patient information.
• Interact with the Central Billing Office to resolve patient issues.
• If working as a scribe, follow guidelines for scribing as described in the Scribe policy.
• Perform other duties as assigned by the Clinical Coordinator or Practice Manager.

Requirements

• Minimum: High School Diploma or G.E.D.
• Proficiency in Excel, Word, Outlook, and PowerPoint.
• One of the following:
  • 1 year of MA, CNA, PCA, STNA, or SEH Clinical Care Tech experience.
  • Completion of an MA Program and MA Externship.
  • Completion of SEP MA Internship.
  • Completion of EMT Certification Program.
  • Degree in Health or Biological Sciences inclusive of hands-on clinical patient care activities.

Clinical Requirements

Requirements vary by practice and may include:

• Obtaining vital signs (manual blood pressure, pulse, respirations, temperature).
• Assisting providers with exams and procedures.
• Administering injections and immunizations.
• Performing EKG and other essential laboratory procedures.
• Collecting patient samples (fingerstick, throat/nose swabs, urine).
• Answering and triaging patient phone calls and questions.

Licenses and Certifications

Preferred: An approved credential, such as CCMA, CMA, RMA, ARMA, or EMT.

Benefits

• No nights, holidays, or weekends (exceptions include Urgent Care and After-Hours Clinics).
• Paid Time Off.
• Medical, Dental, and Vision coverage.
• 403b retirement plan with employer match.
• Opportunity for career growth.