Medical Assistant, Gastroenterology, Burlington

About the role

Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.

Responsibilities

• Organize work to enhance patient satisfaction and provider efficiency.
  • Reviews provider schedule and anticipates patient, provider and appointment needs at the time of the patient visit, keeps visits running on time, communicates delays with patients, manages same-day schedule additions, ensures exam rooms are properly supplied and provides support for patient forms completion.
• Collaborates with providers for daily needs/schedule coordination.
  • Follows and sustains all workflows, standard work, policies, and procedures.
• Delivers care that is specific to the age of the patient.
  • Provides safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
• Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
  • Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.
• Greets, identifies, transports and/or escorts patients to exam room.
  • Accurately obtains all elements of the MA rooming standards.
• Documents data in Electronic Health Record (EHR).
  • Reports findings as needed to provider.
• Prends orders as needed for provider signature.
  • Prepares patient for examination: Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR, obtains history and reviews medication list, asks patient if they need any medication refills and queues refills in EHR, documents all drug and other allergies, documents smoking history, takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature), observes patient, documents and reports findings to provider, alerts the provider when patient is ready and communicates pertinent clinical information, notifies provider of an abnormal vital signs, elevated pain scores or safety concerns.
• Assists the provider with the patient visit and care as required.
  • Prepares special equipment, instruments and supplies as needed, provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider, prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy, tests specimens as necessary and according to proper procedure, assists with wound care, assists with other testing, in accordance with medical assistance training, assists with minor procedures, documents testing/results per practice protocol, administers immunizations based on written provider orders (as allowed by the practice license.), administers injections based on written provider orders (as allowed by the practice license.), follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions, performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods).
• Maintains strict adherence to the Lahey Health confidentiality policy.
  • Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities.

Qualifications

Minimum Qualifications: High School Diploma or equivalent required. Preferred: Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA).

Licensure, Certification, Registration: Preferred: Certification required.

Skills

Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.

Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.

Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.

Delivers care that is specific to the age of the patient.

Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.

Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.

Contributes information provided by the patient or family for the assessment of health status.

Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.

Benefits

Lahey Hospital and Medical Center is now offering up to a $1,500 in signing bonuses for our Medical Assistant positions. Signing Bonuses are paid out in three payments. You will receive your first payment (one third of the total amount) upon completion of the first 30 days of employment. You will receive the second payment upon completion of six (6) months and the third payment (final of the total amount) owe upon completion of one year following your start date. The bonus payments will be paid on the next regular pay day following the date on which you become eligible for the bonus. All payments are subject to applicable taxes.