Medical Assistant - FT- Telehealth

We need to output HTML fragment with sections: About the role, Responsibilities, Qualifications, maybe Work Environment, About Us? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section only when posting has real specific content. Do not repeat job title as heading. Do not put Job ID etc. Remove boilerplate, duplicated lines, application instructions. Preserve all substantive info. We need to extract content. Job Description: Medical Assistant – FT – Telehealth About the Role: paragraph about McLeod Health expanding access... The Telehealth Clinical Coordinator blends telehealth operations with hands-on clinical support. This role coordinates and supports virtual visits remotely and, when on-site, serves as the tele-presenter facilitating real-time exams with approved peripherals and workflows. Key Responsibilities: list items (some duplicated). Need to deduplicate. Responsibilities list: - Coordinate and schedule telehealth appointments; confirm readiness of patients, families, school staff, and providers. - Initiate, facilitate, and support video visits using Epic and approved platforms (e.g., TytoCare); ensure device readiness and connectivity. - Perform pre-visit intake: verify identity, update medical history, review medications/allergies, capture chief complaint, and document in the EHR. - Serve as on-site tele-presenter as needed: set up telehealth carts/kits, operate peripherals (digital otoscope, stethoscope, exam camera), and assist the remote provider within scope of practice. - Provide remote support to school personnel and clinic staff for visit workflow, patient preparation, and basic troubleshooting. - Document visit activities accurately in the EHR; ensure appropriate consent and privacy workflows are followed for telehealth encounters. - Monitor and maintain telehealth equipment inventory; perform basic maintenance, cleaning, and device log documentation; coordinate repairs/escalations. - Deliver just-in-time training and coaching for school staff and clinic super users; reinforce etiquette and safety for video encounters. - Participate in project planning and execution that supports the ongoing growth and optimization of the telehealth program. - Track basic performance measures (e.g., volume, connectivity issues, turnaround times) and support quality improvement initiatives. - Identify and escalate technical issues, workflow concerns, patient safety issues, or scheduling conflicts to the appropriate teams. - Model professional, compassionate service; maintain effective communication with patients, families, providers, and school partners. Note there were duplicates: "Initiate, facilitate, and support video visits using Epic and approved platforms (e.g., TytoCare); ensure device readiness and connectivity." appears twice; "Perform pre-visit intake..." appears twice; "Serve as on-site tele-presenter as needed..." appears twice. We'll keep one each. Qualifications: list: - Current Certified Medical Assistant (CMA) credential (AAMA, AMT, NBA, NCCT, or equivalent) or other approved clinical credential per organizational policy (e.g., LPN). - High school diploma or equivalent; completion of an accredited Medical Assistant program (if MA pathway). - 1+ years of experience in ambulatory, urgent care, pediatrics, or telehealth. - Demonstrated proficiency with EHR workflows and video platforms; confident with technology and multitasking. - Excellent communication skills and customer-service orientation; able to work effectively with children, families, and school staff. - Valid driver's license and ability to travel between sites as needed. - Preferred: Experience with Epic HER. (Note: HER likely typo for EHR) - Core Competencies: list bullet points? Actually they are listed as sentences. We could treat as Skills section? The instruction says use

for Skills if present. We have Core Competencies list: Strong verbal/written communication; clear, professional video presence. Technical aptitude with telehealth platforms, carts, and peripherals; quick learner. Organization and time management; able to prioritize in a fast-moving environment. Adaptability and problem solving; calm under pressure; sound clinical judgment within scope. Teamwork and collaboration across remote and on-site care teams. Commitment to patient privacy, safety, and high-reliability practices. We could put these under Skills or Qualifications. Since they are competencies, maybe Skills section. But we already have Qualifications. Could combine? The instruction: prefer few substantive sections over many thin ones. Could merge Core Competencies into Qualifications or Skills. Since we have Qualifications already, we could add a Skills subsection? But we must use headings only for sections present. Could create a Skills heading and list those competencies. That would be separate section. Compliance & Safety: list items. Could be part of Qualifications or separate? It's substantive. Could be its own section maybe "Compliance & Safety". But allowed headings list does not include that; but we can still use

for any heading? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should stick to those headings. However we could still use other headings? Safer to stick to allowed ones. Compliance & Safety could be folded into Qualifications or Responsibilities? Probably Qualifications includes compliance? Not exactly. Could be part of Responsibilities? It's about maintaining compliance. Could be a bullet under Responsibilities. But we already have many responsibilities; we could add a bullet: "Maintain compliance with HIPAA and organizational telehealth privacy/security standards; follow consent and documentation requirements." etc. That seems appropriate under Responsibilities. Work Environment: paragraph about hybrid role, lift up to 25 pounds, travel, occasional adjusted hours. This is substantive; we could create a Work Environment section but not in allowed list. Could fold into Qualifications? Not ideal. Could create a section "Work Environment" using

though not listed but maybe acceptable. The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for those sections. It might be okay to add other headings if needed. However they said "Prefer a few substantive sections over many thin ones." So maybe we can incorporate Work Environment into Qualifications or About the Role? Could add a paragraph under About the Role describing hybrid nature. But About the Role already has a paragraph; we could extend it. About Us: description of McLeod Health. Could be included as About Us section but not in allowed list. Could fold into About the Role? Might be okay to have an About Us section as

About Us. But not in list; risk. However the instruction says "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The "e.g." suggests examples, not exhaustive. So we can use other headings as needed. Probably safe. But we must not include boilerplate like equal opportunity employer etc. Remove that. We need to output only HTML fragment. Let's structure:

About the Role

McLeod Health is expanding access to high-quality virtual care through Virtual Urgent Care and School-Based Telehealth. The Telehealth Clinical Coordinator blends telehealth operations with hands-on clinical support. This role coordinates and supports virtual visits remotely and, when on-site, serves as the tele-presenter facilitating real-time exams with approved peripherals and workflows. Hybrid role with remote work and on-site support at schools/clinics as scheduled; ability to lift/move up to 25 pounds (telehealth kits/carts) and to stand or sit for extended periods; local travel within the region; occasional adjusted hours to meet program needs.

Responsibilities

• Coordinate and schedule telehealth appointments; confirm readiness of patients, families, school staff, and providers.
• Initiate, facilitate, and support video visits using Epic and approved platforms (e.g., TytoCare); ensure device readiness and connectivity.
• Perform pre-visit intake: verify identity, update medical history, review medications/allergies, capture chief complaint, and document in the EHR.
• Serve as on-site tele-presenter as needed: set up telehealth carts/kits, operate peripherals (digital otoscope, stethoscope, exam camera), and assist the remote provider within scope of practice.
• Provide remote support to school personnel and clinic staff for visit workflow, patient preparation, and basic troubleshooting.
• Document visit activities accurately in the EHR; ensure appropriate consent and privacy workflows are followed for telehealth encounters.
• Monitor and maintain telehealth equipment inventory; perform basic maintenance, cleaning, and device log documentation; coordinate repairs/escalations.
• Deliver just-in-time training and coaching for school staff and clinic super users; reinforce etiquette and safety for video encounters.
• Participate in project planning and execution that supports the ongoing growth and optimization of the telehealth program.
• Track basic performance measures (e.g., volume, connectivity issues, turnaround times) and support quality improvement initiatives.
• Identify and escalate technical issues, workflow concerns, patient safety issues, or scheduling conflicts to the appropriate teams.
• Model professional, compassionate service; maintain effective communication with patients, families, providers, and school partners.
• Maintain compliance with HIPAA and organizational telehealth privacy/security standards; follow consent and documentation requirements.
• Adhere to infection prevention, device cleaning, and equipment transport protocols.
• Follow organizational policies, procedures, and scope-of-practice guidelines for delegated clinical tasks.

Qualifications

• Current Certified Medical Assistant (CMA) credential (AAMA, AMT, NBA, NCCT, or equivalent) or other approved clinical credential per organizational policy (e.g., LPN).
• High school diploma or equivalent; completion of an accredited Medical Assistant program (if MA pathway).
• 1+ years of experience in ambulatory, urgent care, pediatrics, or telehealth.
• Demonstrated proficiency with EHR workflows and video platforms; confident with technology and multitasking.
• Excellent communication skills and customer-service orientation; able to work effectively with children, families, and school staff.
• Valid driver's license and ability to travel between sites as needed.
• Preferred: Experience with Epic EHR.

Skills

• Strong verbal/written communication; clear, professional video presence.
• Technical aptitude with telehealth platforms, carts, and peripherals; quick learner.
• Organization and time management; able to prioritize in a fast-moving environment.
• Adaptability and problem solving; calm under pressure; sound clinical judgment within scope.
• Teamwork and collaboration across remote and on-site care teams.
• Commitment to patient privacy, safety, and high-reliability practices.

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.