Medical Assistant/ Front Desk

Position Summary

Flagship Health is seeking a dual Medical Assistant & Front Desk Receptionist to join our team. This dual-role position combines both clinical and administrative responsibilities, serving as a key point of contact for patients throughout their healthcare experience. The ideal candidate will provide exceptional customer service while supporting providers with patient care and ensuring smooth front-office operations. This position requires flexibility, professionalism, strong organizational skills, and a patient-centered approach. The successful candidate will work collaboratively with clinical and administrative staff to promote patient comfort, trust, and high-quality care while exemplifying the organization's mission and values.

Responsibilities

Front Desk Reception Duties

• Greet patients, visitors, and vendors in a professional and courteous manner.
• Answer and direct incoming phone calls, respond to inquiries, and take messages as needed.
• Schedule, confirm, and reschedule patient appointments.
• Check patients in and out, verify demographic and insurance information, and collect required documentation.
• Process patient payments, issue receipts, and balance daily collections.
• Maintain accurate patient records and ensure data is entered correctly into the electronic medical record (EMR) system.
• Coordinate communication between patients, providers, and external healthcare organizations.
• Manage incoming and outgoing correspondence, including faxes, referrals, and medical records requests.
• Support telehealth scheduling and patient preparation for virtual visits.

Medical Assistant Duties

• Prepare for patient visits by reviewing and updating patient records prior to in-person and telehealth appointments.
• Review test results, laboratory reports, and correspondence to ensure records are current.
• Escort patients to exam rooms and prepare them for examination.
• Obtain and document vital signs, including height, weight, temperature, blood pressure, and basic medical history.
• Accurately document patient information according to accepted medical standards.
• Assist physicians and mid-level providers during examinations and procedures as requested.
• Clean and sanitize exam rooms between patients in accordance with infection control and safety standards.
• Maintain exam room supplies and restock clinical inventory as needed.
• Ensure clinical areas remain organized, clean, and fully equipped.
• Alert providers when patients are prepared and ready for examination.
• Adhere to Universal Precautions and all HIPAA confidentiality requirements.

Qualifications

• Excellent verbal and written communication skills with a strong focus on customer service.
• Ability to effectively communicate with patients, providers, and team members while demonstrating professionalism, diplomacy, and tact.
• Strong organizational skills and attention to detail.
• Beginner to intermediate computer skills, including EMR systems, Microsoft Office, and telephone systems.
• Ability to multitask and work efficiently in a fast-paced healthcare environment.
• Demonstrated flexibility and willingness to assist in both clinical and administrative functions.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Experience working with diverse patient populations and providing culturally sensitive care.
• Professional appearance and demeanor.
• Bilingual English/Spanish and/or other languages strongly preferred.
• Valid Texas Driver's License, insurance, and ability to travel as required.

Education & Certifications

• High School Diploma or GED required.
• Current Medical Assistant Certification required.
• Current CPR Certification required.
• Previous experience in a medical office, front desk, or patient services role preferred.