Medical Assistant - Fort Worth, TX

Primary location

1222 Washington Ave, Fort Worth, TX, 76014
Core hours: 9:00am - 5:00pm Monday - Friday.

Essential Duties and Responsibilities

• Greet and assist patients, visitors, and vendors in a professional and courteous manner.
• Answer, screen, and route incoming telephone calls and electronic communications.
• Cookordinate patient appointments, follow-up visits, procedures, and related scheduling activities.
• Assist with patient check-in and check-out processes, including collecting and updating demographic, insurance, pre-payment and other required information.
• Cookordinate communication between patients, providers, hospitals, surgery centers, and other healthcare partners as needed.
• Communicate with patients to ensure understanding of pre-operative instructions and post-operative care.
• Assist physicians by keeping them informed of office and surgery appointments.
• Ensure that necessary documentation and consents are completed prior to procedures.
• Prepare and maintain exam rooms, ensuring rooms are clean, organized, appropriately stocked, and ready for patient visits.
• Assist physicians and advanced practice providers with administrative and operational support activities.
• Maintain accurate patient records and documentation in accordance with organizational policies and applicable regulations.
• Process records requests, forms, and other administrative documentation as assigned.
• Monitor and maintain office and clinical supply inventories and coordinate replenishment as needed.
• Support office operations through filing, scanning, data entry, correspondence, and record management activities.
• Cookoperate with other medical office staff to ensure seamless workflow.
• Aid with scheduling meetings, coordinating office activities, and supporting departmental projects.
• Maintain a high level of confidentiality and adhere to HIPAA requirements and organizational standards.
• Build and maintain positive working relationships with patients, providers, staff, and external stakeholders.

Qualifications

• Strong customer service skills with the ability to interact professionally and courteously with patients, providers, staff, and external stakeholders.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines.
• Ability to maintain accuracy and attention to detail while working in a fast-paced environment.
• Ability to exercise sound judgment, discretion, and professionalism when handling confidential or sensitive information.
• Ability to establish and maintain effective working relationships across all levels of the organization.
• Working knowledge of HIPAA privacy and confidentiality requirements.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Experience utilizing electronic medical record (EMR) systems.
• Ability to adapt to changing priorities and operational needs.
• Ability to work independently while contributing effectively as a member of a team.
• Ability to follow established policies, procedures, and regulatory requirements.
• Basic knowledge of medical office workflows, patient scheduling processes, and healthcare documentation practices.

Education / Experience

• High school diploma or GED equivalent
• Minimum two (2) years of experience in a healthcare office, medical practice, clinic, or related healthcare environment
• Experience working in a customer-facing or patient-facing environment
• Associate degree in Healthcare Administration, Business Administration, or a related field (preferred)
• Medical Assistant certification or Medical Office Assistant certification (preferred)
• Experience supporting physicians, advanced practice providers, or surgical specialties (preferred)
• Experience utilizing electronic medical record (EMR) systems (preferred)
• Knowledge of medical terminology and healthcare office operation (preferred)
• Bilingual Spanish with English is preferred (preferred)

Physical Demands

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Occasionally lift and/or move up to 20-25 pounds
• Fine hand manipulation (keyboarding)

Work Environment

• This position operates in a professional office setting where the noise level is typically low.
• May visit hospital locations and vendors

Travel

• Primary Clinic location: 1222 Washington Ave, Fort Worth, TX, 76014
• May be asked to occasionally support other sites based on business needs
• Work schedule will be communicated in advance