Medical Assistant - Florence Urgent Care

Reports to the Practice Manager or Team Leader, the Medical Assistant provides clinical support to the physician and mid-level providers. The Medical Assistant provides instructions to patients as directed by the providers and ensures compliance with all OSHA/CLIA and HIPAA regulations.

Responsibilities

• Escort patients to exam rooms, interview patients, measure vital signs (weight, blood pressure, pulse, temperature), and document all information in patients’ chart.
• Document the appropriate patient history in patients’ chart.
• Provide clear direction to the patient, address patient concerns about the exam, and document appropriately in the patient chart.
• Prepare the patient for the exam and assist the provider(s) during the examination.
• Perform nursing procedures under the supervision of the providers.
• Provide instructions to patients under the direction of the provider(s).
• Collect and prepare laboratory specimens and perform basic laboratory tests.
• Prepare and administer medications as directed by the provider.
• Ensure all information is complete and accurate in the patient chart.
• Ensure completion of all forms vital to the revenue cycle (e.g., verification/clarification of orders, waivers for non-covered services, encounter form).
• Maintain an adequate level of supplies in exam rooms and workstations.
• Clean and disinfect exam rooms.
• Perform cleaning, maintenance, and/or sterilization of equipment and instruments; report malfunctions to the appropriate supervisor.
• Maintain OSHA, CLIA, and HIPAA compliance.
• Maintain all logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change).
• Assist with completion of patient requests.
• Take telephone messages and provide feedback and answers to patient/provider/pharmacy calls.
• Triage and process messages from patients and front office staff to providers.
• Complete referral processes, outpatient test scheduling, and precertification.
• Ensure timely and accurate filing/distribution of all patient information.
• Interact with Central Billing Office as needed to resolve patient issues.
• If working as a scribe, follow guidelines for scribing as described in the Scribe policy.
• Other duties as assigned by the Clinical Coordinator or Practice Manager.

Requirements

• Minimum: High School Diploma/G.E.D.
• Knowledge of Excel, Word, Outlook, and PowerPoint.
• Must have one of the following:
  • 1 year of MA, CNA, PCA, STNA, or SEH Clinical Care Tech experience.
  • Completion of MA Program including hands-on MA externship.
  • Completion of SEP Internship.
  • Completion of EMT certification.
  • Degree in Health or Biological Sciences inclusive of hands-on clinical patient care activities (e.g., Athletic Trainer).

Preferred Qualifications

• An approved credential, such as the CCMA, CMA, RMA, ARMA, or EMT.

Clinical Requirements

Requirements vary by practice and could include any or all of the following:

• Obtaining vital signs (manual blood pressure, pulse, respirations, temperature).
• Assisting providers with exams and procedures.
• Administering injections and immunizations.
• Performing EKG and other essential laboratory procedures.
• Collecting patient samples (fingerstick, throat/nose swabs, urine).
• Answering and triaging patient phone calls and questions.

Benefits

• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth

Scheduled Hours: 40

FLSA Status: Non-Exempt