Medical Assistant (Float)

Essential Functions

• Makes patient height / weight and vital signs.
• Screens for and documents pain, distress, clinical depression scores required for each patient visit.
• Completes “rooming” process including escorting patient to exam room.
• Reviews/verifies medication lists and preferred pharmacy information with patient for accuracy and enters/updates information in the Electronic Medical Record (EMR) at each encounter.
• Reviews/verifies patient allergies and updates in EMR at each encounter.
• Reviews health histories and other assigned historical information with the patient since the last visit and updates in the EMR at each encounter.
• Completes all required screening questionnaires and enters data in the EMR.
• Prepares patients for examination and or treatment assuring rooms/chairs are turned over in a manner that promotes efficient provider workflow and patient through put.
• Manages prescription refill extension requests per Tennessee Oncology (TO) policy, procedure, standards. Calls in prescriptions/ refills according to TO policies, at the direction of the provider or under the supervision of an LPN/RN.
• Calls patients with lab results and verbatim instructions, at the direction of the provider and under the supervision of an LPN/RN.
• Affords assistance with telephone triage by screening incoming calls/messages, returns phone calls at the direction of the provider and under the supervision of an LPN/RN adhering to approved protocols/ decision making trees/ algorithms.
• Affords assistance in the treatment room with port access, injections, vital signs, comfort rounds, assigning/cleaning chairs, etc.
• Affords assistance in the treatment room with provider performed procedures/exams/acts as a chaperone (i.e., bone marrow biopsies, skin biopsies, etc.).
• Affords assistance in the treatment room with nursing evaluations under the supervision of an LPN/RN.
• Affords assistance in the treatment room with preparing and administering approved ID, SQ, IM and or PO medications as ordered by providers and according to TO practice standards and or policies.
• Affords assistance in the treatment room with accessing drug cabinets and assisting with completion of daily/weekly/monthly activities under the supervision of an LPN/RN (excluding controlled substance inventory counts).
• Affords assistance in the treatment room with accessing and flushing implanted ports, after competency validation, under the supervision of an LPN/RN.
• Affords assistance in the treatment room with collecting laboratory specimens (blood, urine, sputum. nasal/oral swabs after competency validation).
• Affords assistance in the treatment room with patient education as outlined /approved by the provider or under the supervision of an LPN/RN.
• Affords assistance in the treatment room with informing direct supervisor of clinic needs and concerns related to the work environment.
• Affords assistance in the treatment room with participating on committees as requested.
• Affords assistance in the treatment room with attending all mandatory in-services and meetings.
• Affords assistance in the treatment room with completing all required/assigned training, continuing education, and competency validations on time.
• Affords assistance in the treatment room with adhering consistently with TO policies, procedures, standards.
• Affords assistance in the treatment room with role modeling TO code of conduct, mission, and values.
• Affords assistance in the treatment room with performing other duties as assigned.

Knowledge, Skills & Abilities

• Proven ability to multi-task in a fast-paced environment.
• Knowledge of organization policies, procedures systems.
• Knowledge of OSHA requirements for safe handling of blood and body fluids.
• Skill in computer applications.
• Skill in verbal and written communication.
• Skill in gathering and reporting information.
• Skill in venipuncture.
• Skill in professional customer service, i.e., answering phone, greeting patients.
• Ability to work effectively with staff, and other internal and external sponsors and agencies.
• Demonstrates a positive, respectful, empathetic attitude at all times.

Education And Experience

• High School Diploma or equivalent.
• Graduate of Medical Assistant Training Program or 6-months recent Medical Assistant experience in a healthcare setting required.
• Medical Assistant Certification preferred (CMA, CCMA, NCMA, NRCMA).
• Current TO approved BLS provider card required within 3 months of hire.

Physical Requirements

• Physical Activity Required: None.
• Amount of time: Less than 1/3 (Occasionally), 1/3 to 2/3 (Frequently), More than 2/3 (Regularly).
• Standing: X.
• Walking: X.
• Sitting: X.
• Fingering or manual dexterity: X.
• Repetitive finger motion: X.
• Lifting or exerting force: Up to 50 pounds X.
• Reaching or stretching: X.
• Climbing or balancing: X.
• Crouching or stooping: X.
• Speaking: X.
• Hearing: X.
• Seeing (with correction): X.