Medical Assistant (Float)

About the role

One Medical is a primary care solution dedicated to transforming healthcare by offering quality care more affordably, accessibly, and enjoyably. We strive to improve the healthcare experience for everyone involved, including patients, providers, employers, and health networks. Since founding in 2008, we've provided seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon, aiming to deliver exceptional health care to more consumers, employers, care team members, and health networks.

Responsibilities

• Use impeccable C-I-CARE in all patient interactions, ensuring a positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, and strong knowledge of billing and insurance.
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad hoc asks, and performing opening and closing duties/daily office upkeep as required.
• Master our technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work.

Requirements

• An active Medical Assistant certification from NHA, AAMA, NCCT, or the AMT.
• Graduated from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the US Department of Education, or completed relevant Medical Assistant training by any branch of the armed forces.
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).

Qualifications

• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Skills

• Excellent specimen collection technique.
• Tactful interpersonal skills.
• Confidence and trust-building during patient interactions.
• Effective communication skills.
• Problem-solving skills.

Benefits

• Robust benefits package including paid sabbaticals, free One Medical memberships, Employee Assistance Program, competitive medical, dental, and vision plans, pre-tax commuter benefits, PTO cash outs, and more.
• Comprehensive benefits package for practicing clinicians, including Malpractice Insurance, UpToDate Subscription, Continuing Medical Education (CME) stipends, Rounds, and discounted conference attendance.
• Equal opportunity employer with a commitment to diversity and inclusion.

Pay

The range for this role is $25.75 - $27.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits.

Schedule

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place between 7:30am-7pm based in office in the Westport, CT office primarily and would provide support to New Canaan and Darian Commons locations. Flat Lab Services Specialists/Member Support Specialists lend support to multiple One Medical locations in a market. Location and schedules are subject to change.