Medical Assistant, Float

About the role

The Care Promoter 1, Market Float is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. They support Physician-lead Care Teams focusing on providing excellent and comprehensive primary care for a specific population of patients.

Responsibilities

• Makes and records patient vital signs
• Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient
• Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel
• Performs non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests
• Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision
• Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times
• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician
• Upon physician approval and authorization, calls in prescriptions to the pharmacy
• Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing
• Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls
• Performs other duties as assigned and modified at manager’s discretion

Qualifications

• Knowledge of medical products, terminology, services, standards, policies and procedures
• Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families
• Exceptional oral and written communication skills, time management skills and organizational skills
• Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders
• Mindset focused on resolving problems for patients and achieving team goals
• Skilled in basic phone and computer operation
• Must be detail-oriented to ensure accuracy of reports and data
• Able to maintain effective and organized systems to ensure timely patient flow
• Able to act calmly in busy or stressful situations
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Willingness to travel locally and/or regionally up to 80% of the time to assist in covering other centers, as needed
• Spoken and written fluency in English

Benefits

Employee benefits include great compensation, comprehensive benefits, career development and advancement opportunities and so much more, allowing employees to enjoy great work-life balance and opportunities to grow.