Medical Assistant - Family Practice - Full Time - Novi

Location: Providence Park Hospital, Novi - 47601 Grand River Avenue, Novi, MI 48374

Shift: Full Time - 40 Hours - Day Shift 7:30 AM - 5:00 PM

$2,000.00 Sign-on Bonus. Full-Time Benefit Eligible.

About the Role

Under direct supervision of the provider and/or nursing leadership, the Medical Assistant performs a variety of administrative and clinical tasks to assist in the quality and compassionate care provided to patients.

Responsibilities

• Patient Care
  • Escort patient to room and prepare patient for examination, procedure, and treatment.
  • Obtain vital signs and record in the electronic health record (EHR).
  • Obtain and record patient history employing critical thinking skills.
  • Prepare for, set up, and assist with examinations, procedures, and treatments per protocols, policies, and procedures.
  • Prepare, administer, and document oral, parenteral medications and immunizations as ordered by the supervising provider. Consistently follow the six rights of medication administration.
  • Maintain accurate immunization and medication administration records.
  • Document care provided during patient visit in the EHR.
  • Recognize and respond to emergencies.
  • Actively monitor and respond timely to patient requests via telephone encounter, In Basket message, and/or My Chart according to identified time frames and document responses in the EHR.
  • Enter medication, radiology, and lab orders in the electronic health record per protocol for provider sign off.
  • Discharge patient providing after-visit instructions to patient and/or caregiver as directed by the provider.
  • Prepare medication refill/request for provider review and signature in EHR.
• Diagnostic
  • Collect and transport specimens.
  • Perform CLIA-waived tests.
  • Perform electrocardiography, respiratory, and other testing based on department needs.
  • Perform phlebotomy, including venipuncture and capillary puncture.
• Consultation
  • Serve as a liaison between patients and medical staff in the event of problems or complaints.
  • Schedule, coordinate, and monitor appointments.
  • Schedule outpatient procedures.
  • Apply third-party and managed care policies, procedures, and guidelines.
  • Obtain insurance pre-authorizations.
  • Enter referrals for provider sign off.
• Quality Assurance
  • Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.
  • Practice Standard Precautions, including hand washing and disposal of biohazardous materials.
  • Apply principles of aseptic and sterile technique.
  • Clean instruments and equipment per policies and procedures.
  • Comply with all HFHS and departmental specific safety standards.
  • Maintain compliance with regulatory standards regarding practice, environment, and documentation.
• Instruction
  • Function as a health care advocate to meet individuals' needs.
  • Inform individuals of office policies and procedures.
  • Inform the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient’s treatment plan.
  • Identify community resources for health maintenance and disease prevention to meet individual patient needs.
• Other
  • Uphold goals, policies, procedures, and expectations of Henry Ford Health.
  • Support the mission, vision, and values of Henry Ford Health.
  • Perform basic clerical duties including answering the phone, maintaining records, and filing.
  • Perform basic materials management functions to include ordering and stocking of supplies.
  • Assist with maintaining a clean and orderly environment.
  • Maintain examination/treatment rooms, including inventory of supplies and equipment.
  • Maintain core and applicable specialty competencies as defined by Henry Ford Health.
  • Other duties as assigned within scope of practice.

Requirements

• High school diploma or G.E.D. equivalent.
• Basic computer knowledge and keyboarding skills preferred.
• Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred.
• Ability to problem-solve preferred.
• Possess effective interpersonal and communication skills preferred.
• EPIC (Electronic Medical Record) experience preferred.

Qualifications

Additional Requirements:

• Graduate of a Medical Assistant program with completion of a formal clinical externship (160-hour minimum).
• OR Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years.
• OR Current Professionally Recognized Medical Assistant Certification with a minimum of one year of experience in clinical medical assisting.
• OR Licensed Practical Nurse (LPN).
• OR Licensed Paramedic/Emergency Medical Technician (EMT) with at least one year of clinical experience in a clinical medical setting within the past five (5) years.
• OR Military trained medical personnel with at least one-year clinical experience in a clinical medical setting within the past five (5) years.
• Must successfully complete all components of Ambulatory orientation as defined by Henry Ford Health.

Certifications/Licensures

• Current BLS-C upon hire or successful completion by end of orientation.

Skills

• Must meet or exceed core customer service responsibilities, standards, and behaviors as outlined in the Henry Ford Health Customer Service Policy and summarized below:
  • Communication
  • Ownership
  • Understanding
  • Motivation
  • Sensitivity
  • Excellence
  • Teamwork
  • Respect
• Must practice the customer skills as provided through on-going training and in-services.
• Must possess the following personal qualities:
  • Be self-directed
  • Be flexible and committed to the team concept
  • Demonstrate teamwork, initiative, and willingness to learn
  • Be open to new learning experiences
  • Accept and respect diversity without judgment
  • Demonstrate customer service values

Physical Demands/Working Conditions

• Works in a patient care setting with possible exposure to communicable diseases.
• Manual dexterity required to complete performance of duties.
• Walks, stands, stoops, and may require some heavy lifting of patients and/or equipment.