Medical Assistant - Full Time - Family Practice

About the Role

As a medical assistant, you have the opportunity to live our core values every day by helping our patients in all walks of life, providing high quality care, working with an excellent team, being a trusted resource for our patients and team members, and having an impact in the community through our engagement and volunteer efforts. The medical assistant is responsible for assisting providers with patient care, chart management, scheduling appointments, and assisting with in office procedures; other duties may include assisting the front desk with clerical duties when needed. The ideal candidate must convey a positive image of the medical office.

Responsibilities

• Comply with all HIPAA and OSHA regulations and policies.
• Fulfill patient care responsibilities including: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls and providing pertinent information.
• Fulfill clerical responsibilities including: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing charts to ensure information completed and filed appropriately.
• Fulfill environmental responsibilities including: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms.
• Fulfill organizational responsibilities including: respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.
• Other duties as assigned.

Requirements

• High School Diploma Required
• Graduate of medical assisting program preferred
• Certified or Registered Medical Assistant certification required (CMA/RMA/ABR-OE)
• Minimum of one-year work experience in public contact job, preferably in a medical office environment
• Knowledge of the health care field
• Knowledge of information that must be conveyed to patients and their families
• Skill in performing tasks correctly
• Skill in tact and diplomacy in interpersonal interactions
• Skill in understanding patient education needs and effectively sharing information with patients and their families
• Skill in identifying equipment problems and correcting or notifying supervisor
• Ability to be flexible and handle changing priorities
• Ability to communicate clearly
• Ability to project a pleasant and professional image
• Ability to plan, prioritize and complete delegated tasks
• Ability to demonstrate compassion and caring for others
• Ability to apply written instructions and standardized work practices
• Ability to establish and maintain effective relationships with physicians, co-workers, patients and patient's families

Benefits

• Medical, dental, vision, and life insurance
• Variety of a la carte benefit options
• Wellness incentive program
• Career growth and development opportunities with leadership and training programs
• Promotion from within

Pay

Competitive pay, reviewed annually to ensure alignment with competitors in the area.

Schedule

This position is based in Westlake, Ohio.

Working Conditions

This position works in a combination of medical office and exam/procedure room settings. The office is well-lighted, well-ventilated, with adequate space. There is potential for exposure to communicable diseases and other conditions common to medical office settings. Must be able to use appropriate body mechanics techniques when making patient transfers and helping patients with walking, dressing, etc. Must be able to lift up to 30 pounds of supplies.